Analytics Enablement Lead — Campaign Insights

ING Hubs Romania; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

Rest Day to support wellbeing

IMPACT day to volunteer on approvedSUS

Job summary

ING is seeking an Analytics Enablement Expert to partner with Product, Marketing and Customer teams in Sydney. You’ll measure campaign performance, build tools, and influence decisions with data-driven recommendations.

You’ll develop in-house solutions, perform complex data wrangling, and create dashboards to visualise trends for stakeholders, helping inform strategic actions and optimise communications.

Qualifications

• Proven experience in data analytics roles supporting campaigns, marketing, customer communications or CRM environments.
• Advanced SQL skills, Tableau experience, and proficiency in Python, R or another scripting language.
• Experience with scripting in R, Python, Bash; DevOps, version control tools and dimensional modelling.
• Excellent data wrangling, analysis and working with large, complex datasets from multiple sources.
• Strong statistical and analytical skills, with the ability to translate findings into practical commercial recommendations.
• Exceptional communication and stakeholder management, partnering with Product, Marketing and business teams to deliver data-driven outcomes.

Responsibilities

• Analyse and integrate data from multiple sources to measure campaign performance, customer engagement and communication effectiveness.
• Develop dashboards and data visualisations that bring data to life and help stakeholders understand performance trends and opportunities.
• Liaise with Product Owners, Marketing teams and senior stakeholders, gathering information about operational challenges and pain-points, develop products and solutions to improve and enhance ways of working, present insights and recommendations, clearly communicating how campaigns are performing.
• Use statistical analysis to advise on campaign strategy, targeting and communication parameters, including recommendations on why initiatives should or should not proceed.
• Work on innovative in-house solutions to complex, high-value business problems, saving time and costs for the business.

Skills

Advanced SQL

Tableau

Python

R

Bash

DevOps

Version control

Dimensional modelling

Tools

Tableau

Job description

ING is seeking an Analytics Enablement Expert to partner with Product, Marketing and Customer teams in Sydney. You’ll measure campaign performance, build tools, and influence decisions with data-driven recommendations.

You’ll develop in-house solutions, perform complex data wrangling, and create dashboards to visualise trends for stakeholders, helping inform strategic actions and optimise communications.