AMS Solutions Lead — Optimize Adoption & Value

TechnologyOne; City of Brisbane; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive remuneration package

Employee share plan

Up to 10 additional leave days

Free gym membership

Flexible hours

Job summary

A leading SaaS provider in Australia seeks a Customer Solution Lead to optimise and enhance the usage of their solutions. In this role, you will partner with customers to provide tailored program roadmaps, ensuring high-quality delivery and managing complex configurations. The successful candidate will possess significant experience in managed services, strong stakeholder management skills, and a thorough understanding of SaaS delivery models. This position includes a variety of employee benefits and promotes a culture of diversity and inclusion.

Qualifications

• Strong experience in AMS/managed services or a comparable delivery environment.
• Commercial discipline with focus on scope control and high-quality execution.
• Deep understanding of SaaS delivery models and operational best practices.

Responsibilities

• Partner with customers to build tailored program roadmaps.
• Act as trusted advisor for complex configuration and solution design.
• Deliver AMS service catalogue packages and manage relationships.

Skills

Stakeholder management

Problem-solving

Relationship management

SaaS understanding

Job description

A leading SaaS provider in Australia seeks a Customer Solution Lead to optimise and enhance the usage of their solutions. In this role, you will partner with customers to provide tailored program roadmaps, ensuring high-quality delivery and managing complex configurations. The successful candidate will possess significant experience in managed services, strong stakeholder management skills, and a thorough understanding of SaaS delivery models. This position includes a variety of employee benefits and promotes a culture of diversity and inclusion.