Airport Operations & Resource Planning Specialist

Qantas Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff travel benefits

Staff fares/discounts

Job summary

Jetstar Airports is seeking an Airports Resourcing and Operations Specialist to support frontline operations at Sydney Airport. You will coordinate workforce planning, allocate duties, and manage real-time staffing through the Real Time application to ensure safe, efficient operations.

Reporting to the Airport Operations Manager, the role demands data-driven oversight of daily, weekly, and monthly reports, KPI tracking, and close collaboration with JOCC, engineering, and service providers.

Qualifications

• Significant knowledge of day-to-day coordination, safety management and operational efficiency in the airport services environment.
• Excellent communication skills and good attention to detail in a fast paced environment with time sensitive deadlines.
• Results driven and resilient approach with the ability to achieve goals despite obstacles, setbacks or uncertainty.
• Strong problem-solving capability and the ability to remain calm under pressure without losing focus on the bigger picture.
• Ability to build effective workplace relationships through developing trust and confidence with others.
• Expertise in appropriate application tools and strong computer literacy.

Responsibilities

• Review and optimise resource allocations 48 hours in advance
• Managing day of operation tasking for Airport Customer Service (FOH) teams
• Working within key KPIs based on safe resourcing levels and labour cost management
• Co-ordinate aircraft movements in collaboration with the JOCC, Jetstar Engineering, Sydney Airport, the ground services providers, and other stakeholders.
• Provide daily, weekly, and monthly operational and labour reporting for Airport Management
• Using data, identify opportunities to improve operational and OTP outcomes

Skills

Day-to-day coordination

Safety management

Operational efficiency

Excellent communication

Problem solving

Relationship building

Computer literacy

Change management

Job description

Jetstar Airports is seeking an Airports Resourcing and Operations Specialist to support frontline operations at Sydney Airport. You will coordinate workforce planning, allocate duties, and manage real-time staffing through the Real Time application to ensure safe, efficient operations.

Reporting to the Airport Operations Manager, the role demands data-driven oversight of daily, weekly, and monthly reports, KPI tracking, and close collaboration with JOCC, engineering, and service providers.