Airport Shift Supervisor - Sales & Service Leader

Europcar Group; Perth; Hybrid; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly rate

Shift loadings

Generous incentive program

Parental leave (6 weeks)

Training and career development

Global brand opportunities

Employee discounts and insurance

Wellbeing support

Job summary

Europcar Mobility Group is seeking a Full Time Shift Supervisor for our Perth Airport location to support the Station Manager, drive revenue, and deliver outstanding customer service across daily operations.

You will lead a small frontline team, manage rosters, monitor KPIs, and ensure cost controls while promoting Europcar services and maintaining high service standards for customers and colleagues alike.

Qualifications

• Experience in a supervisory, team-leader or management role.
• Prior sales, retail or customer service experience.
• Experience reporting and rostering in line with budgets.
• Experience working with KPIs.
• Clear and confident communication skills.
• Ability to work a 7-day rotating shift roster.
• Full Australian work rights and a valid driver’s licence.

Responsibilities

• Assist the Station Manager to exceed financial targets and KPI's in optimising revenue growth and profitability.
• Control station costs in accordance with budgets.
• Ensure compliance with damage policies to reduce risk and cost from accidents.
• Market and promote Europcar services within the station region.
• Exceed customer service expectations.
• Prepare accurate daily, weekly and monthly reports on financial and operational performance.

Skills

Supervisory experience

Sales

Customer service

KPI reporting

Communication skills

Roster planning

Budget awareness

Job description

Europcar Mobility Group is seeking a Full Time Shift Supervisor for our Perth Airport location to support the Station Manager, drive revenue, and deliver outstanding customer service across daily operations.

You will lead a small frontline team, manage rosters, monitor KPIs, and ensure cost controls while promoting Europcar services and maintaining high service standards for customers and colleagues alike.