Shift Supervisor

Europcar Mobility Group; Sydney; Presencial; AUD 34.000 - 48.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive hourly rate

Vehicle + fuel provided

Shift loadings

Incentive program

Training & development

Same-day pay

Referral program

Uniform provided

Staff car rental discounts

Health and pet insurance discounts

Brand global opportunities

Assistance program & Calm app

Resumo da vaga

Europcar Mobility Group is seeking a dedicated Shift Supervisor at our Sydney Airport location to help drive revenue, manage costs, and ensure top-tier customer service. You will support the Station Manager, lead a team and contribute to the growth of the station's performance.

This full-time role requires a 7-day rotating shift availability, strong communication skills and a proactive approach to sales and service excellence.

Qualificações

• Experience in a supervisory or team-leader role.
• Background in sales, retail or customer service.
• Experience reporting and rostering to budgets.
• Familiar with KPIs and performance metrics.
• Excellent communication skills, both written and spoken.
• Willing to work a 7-day rotating shift roster.
• Hold full Australian work rights.

Responsabilidades

• Assist the Station Manager to exceed financial targets and KPI-driven revenue growth.
• Control station costs in line with budgets.
• Adhere to damage policies to reduce risk and cost from incidents.
• Market and promote Europcar services within the station region.
• Exceed customer service expectations in all interactions.
• Prepare accurate daily, weekly and monthly performance reports.

Conhecimentos

Supervisory experience

Sales & customer service

Budget reporting

KPIs

Clear communication

7-day roster

Australian work rights

Descrição da vaga

We are currently seeking a dedicated and proactive full timeShift Supervisorfor ourSydney Airportlocation.

Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.

Benefits

• A competitive hourly rate + fully maintained vehicle & fuel + shift loadings + generous incentive scheme
• Opportunity to maximise your income based on your exceptional performance with our incentive program
• Ongoing training and development
• Access to same-day pay via our financial wellbeing provider
• Employee Referral Program - earn $$ when you successfully refer a candidate
• Company uniform provided
• Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
• Access to an international brand with opportunities to work nationally and globally
• Access to Employee Assistance Program and Calm App - the #1 app for mental fitness

Key Responsibilities

• Assisting the Station Manager to exceed financial targets and KPI's in optimising revenue growth and maximising profitability
• Effectively control station costs in accordance with set budgets
• Ensuring Company damage policies are complied with to decrease the risk and/ or cost to accidents
• Actively market and promote Europcar services within the specified station regio
• Exceed and surpass customer service expectations
• Prepare accurate daily, weekly and monthly reports on agreed financial, operational station and fleet performance measures

Qualifications

• Experience working in a supervisory, team leader, or management positio
• Prior sales, retail, or customer service experience
• Reporting and rostering in accordance with budgets
• Experience working with KPIs
• Clear and confident communication skills
• Ability to work a 7 day rotating shift roster
• Full Australian work right

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

"We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

More info:

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.