Airport Retail Supervisor | Lead & Delight Travelers

Lagardère AWPL; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

The Best of Both Worlds

Develop Your Leadership Skills

No Two Days Are the Same

Real Opportunities to Grow

Great Benefits

Flexibility That Fits Your Life

Job summary

LagardèreAWPL is seeking two full-time Supervisors for Bound at Brisbane Airport to lead daily shifts across retail, café, grab-and-go and bar areas. You will mentor staff, resolve issues and ensure exceptional passenger service in a fast-paced environment.

The role requires hands-on leadership, robust customer service skills and the ability to adapt to an airport setting while maintaining high standards of cleanliness, safety and product presentation.

Qualifications

• Previous supervisory or team leadership experience in retail, hospitality, cafés or other fast-paced customer service environments.
• Passion for customer service and creating positive experiences for every customer.
• Hands-on leadership style with coaching, mentoring and development of others.
• Confidence in handling customer enquiries, resolving issues and making decisions during busy shifts.
• Understanding of stock management, merchandising, food safety or hospitality operations (highly regarded).
• Proactive, flexible and solutions-focused approach, adaptable to an airport environment.
• Strong communication and teamwork mindset.

Responsibilities

• Lead and coordinate daily shifts across retail, café, grab-and-go and bar areas.
• Coach, mentor and support team members to maintain a positive culture.
• Be first point of contact for operational issues and customer enquiries during shifts.
• Deliver exceptional customer service and welcoming experiences for travellers.
• Maintain store presentation, merchandising, product availability and food/bev quality.
• Encourage product knowledge, suggestive selling and customer-first approach.
• Assist with stock replenishment, inventory management and waste reduction.
• Ensure compliance with food safety, health, safety and airport requirements.

Skills

Supervisory experience

Team leadership

Customer service

Communication

Problem solving

Job description

LagardèreAWPL is seeking two full-time Supervisors for Bound at Brisbane Airport to lead daily shifts across retail, café, grab-and-go and bar areas. You will mentor staff, resolve issues and ensure exceptional passenger service in a fast-paced environment.

The role requires hands-on leadership, robust customer service skills and the ability to adapt to an airport setting while maintaining high standards of cleanliness, safety and product presentation.