Airport Passenger Services Lead - Ground & Operations

Adecco Australia Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Adecco Group in Australia is seeking an experienced Airport Passenger Service Officer / Ground Staff to join a prestigious 5-star Japanese airline. The role suits individuals with airline or airport operations experience who thrive in a fast-paced, customer-focused environment.

Responsibilities include coordinating passenger handling, liaising with service providers, supervising outsourced partners, and providing office support.

Qualifications

• Previous airline or airport operations experience is essential.
• 3 years of airport/airline operations or relevant customer service experience expected.
• Supervisory or team coordination experience will be highly regarded.

Responsibilities

• Coordinate and support passenger handling and daily airline operations.
• Ensure operational tasks are completed efficiently and within required timeframes.
• Liaise with ground handling and airport service providers.

Skills

Airline operations experience

Supervisory / team coordination

Strong written and spoken English

Interest in Japan and Japanese culture

MS Office (Word/Excel/PowerPoint)

Proactive and organised

Rotating shift adaptability

Tools

MS Office

Job description

Adecco Group in Australia is seeking an experienced Airport Passenger Service Officer / Ground Staff to join a prestigious 5-star Japanese airline. The role suits individuals with airline or airport operations experience who thrive in a fast-paced, customer-focused environment.

Responsibilities include coordinating passenger handling, liaising with service providers, supervising outsourced partners, and providing office support.