Airport Passenger Screening Shift Leader

Entertainment Security Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

ACESGroup is seeking experienced and confident Screening Duty Shift Supervisors to lead passenger screening teams at Western Sydney International Airport. You will coordinate screening operations across shifts, develop officers, and manage incidents in a high-regulation environment to ensure safety, compliance and exceptional passenger service.

Join ACESGroup for a frontline leadership role in a major new airport operation with ongoing training, competency development and aviation-specific

Qualifications

• Previous experience as an aviation Screening Supervisor is highly regarded.
• Previous aviation passenger screening experience is highly regarded.
• Strong frontline leadership and people management capability.
• The confidence to coach, direct and support Screening Officers in real time.
• Sound judgement and the ability to remain calm and decisive during incidents or operational disruptions.

Responsibilities

• Leading and coordinating Aviation Screening Officers throughout the shift.
• Allocating employees across screening positions and managing breaks, rotations and operational coverage.
• Conducting shift briefings, handovers and welfare checks.
• Monitoring screening standards and providing real-time coaching and direction.
• Ensuring screening procedures, escalation processes and operational requirements are consistently followed.
• Monitoring screening equipment, lane controls and screening areas and escalating faults promptly.
• Coordinating with AOCC, airport operations, airline representatives and other stakeholders to manage passenger flow and operational issues.
• Taking a lead role in responding to prohibited items, alarms, passenger disputes, security incidents and other matters requiring supervisory intervention.
• Maintaining accurate shift records, incident reports and operational handovers.
• Supporting the ongoing competency and development of Screening Officers through mentoring, observation and on-the-job feedback.

Job description

ACESGroup is seeking experienced and confident Screening Duty Shift Supervisors to lead passenger screening teams at Western Sydney International Airport. You will coordinate screening operations across shifts, develop officers, and manage incidents in a high-regulation environment to ensure safety, compliance and exceptional passenger service.

Join ACESGroup for a frontline leadership role in a major new airport operation with ongoing training, competency development and aviation-specific