Terminal Operations Lead: Safety & Service

Sydney Airport Limited; Sydney; A distancia; AUD 100.000 - 140.000; Jornada completa

Descripción de la vacante

Sydney Airport Limited is seeking a proactive Terminal Supervisor to lead front-line operations across the terminal and landside areas. This 12-month max-term role focuses on safety, security, and seamless passenger experience, with accountability for incident response and stakeholder coordination.

You will oversee staff, ensure presentation standards, and collaborate with internal teams and external partners to deliver high-quality service around the clock.

Formación

• Leadership experience in a dynamic operational environment, including team coordination and real-time decision-making.
• Strong stakeholder management and inter-agency collaboration.
• Commitment to safety, security and service excellence in fast-moving settings.
• Availability for a rotating roster and all-hours coverage.
• HSC or higher; First Response Medical/First Aid desirable.
• Eligible for Aviation Security Identification Card (ASIC) and ADA Cat 2.

Responsabilidades

• Lead on-ground operational response across the terminal and landside environment, ensuring safety, compliance, and efficiency at all times.
• Provide confident and effective leadership to operational staff and service providers during routine operations and critical incidents.
• Ensure the highest levels of customer service are consistently delivered by fostering professionalism, responsiveness, and care.
• Make timely and informed decisions under pressure, including during medical, security, or emergency incidents, and escalate as needed to senior management.
• Maintain oversight of terminal presentation, passenger flow, and service delivery standards through proactive engagement and issue resolution.
• Manage stakeholder relationships with internal departments, government agencies, and third-party service providers to ensure aligned operations.
• Support the execution of emergency management plans and security compliance activities.

Conocimientos

Leadership

Incident response

Stakeholder management

Safety focus

Decision making

Educación

HSC or equivalent

Descripción del empleo

Sydney Airport Limited is seeking a proactive Terminal Supervisor to lead front-line operations across the terminal and landside areas. This 12-month max-term role focuses on safety, security, and seamless passenger experience, with accountability for incident response and stakeholder coordination.

You will oversee staff, ensure presentation standards, and collaborate with internal teams and external partners to deliver high-quality service around the clock.