Airport Field Services Lead – 24/7 Ops & Tech

1058 Amadeus IT Pacific Pty Ltd

Perth

On-site

AUD 120,000 - 160,000

Full time

6 days ago

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Benefits offered by this job

Global opportunities

Learning programs

Flexible working

Competitive rewards

Onsite at Perth

Job summary

1058 Amadeus IT Pacific Pty Ltd is seeking an Associate Manager – Airport Field Services to lead a 24/7 field service engineering team at Perth Airport, overseeing on-site operations, budget, and resource planning.

You will drive service delivery, coordinate with IT and business executives, and collaborate with CSM to resolve queries while ensuring readiness across Kiosks, ABDs, biometric devices, and related airport IT systems.

Qualifications

Experience in the Airport IT industry or related domain.
Background in guiding teams of field service technicians to manage incidents, problems, and changes.
Experience in service delivery or technical operations, including project or program management.
Degree or equivalent in Information Technology, Computer Science, Mechatronics, Mechanical Engineering or a related field.

Responsibilities

Support and develop field technicians through recruitment, training, and mentoring while fostering a culture of continuous learning and professional growth.
Set clear objectives and provide regular feedback to maintain team performance and ensure effective workforce planning for 24/7 operations.
Oversee incident, problem, change, and release management processes to maintain operational readiness and minimize downtime.
Maintain accurate hardware asset inventories, manage Return Merchandise Authorization (RMA) processes, and track physical asset movements.
Ensure execution of preventive maintenance schedules, including Planned Maintenance (PM) and Condition-Based Maintenance (CBM) programs.
Prepare monthly performance and service review reports, participate in customer review meetings, and lead service improvement initiatives.