Airport Field Services Lead — 24/7 Operations

Amadeus-038955bc; Perth; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible working model

Competitive remuneration

Job summary

Amadeus in Perth seeks an Associate Manager – Airport Field Services to lead a 24/7 field service engineering team delivering on-site support for Amadeus Airport IT hardware such as kiosks, ABDs and biometric devices at Perth Airport.

You will drive team performance, budget management and resource planning, coordinate incident, problem, change and release activities, maintain asset inventories and oversee PM/CBM programs.

Qualifications

• Experience leading field service teams in airport IT environments.
• Background in managing incidents, problems, changes and releases.
• Knowledge of airport IT systems and networks is advantageous.

Responsibilities

• Lead and develop a 24/7 field service engineering team for on-site support.
• Oversee incident, problem, change, and release management and service governance.
• Maintain asset inventories and manage RMAs and PM/CBM programs.
• Partner with CSM and stakeholders to drive service improvements and growth.

Skills

Team leadership

Budget management

Incident management

Change management

Resource planning

Education

Information Technology

Computer Science

Mechatronics

Mechanical Engineering

Tools

CUPPS

CUSS kiosks

SSBD

PRS

Job description

Amadeus in Perth seeks an Associate Manager – Airport Field Services to lead a 24/7 field service engineering team delivering on-site support for Amadeus Airport IT hardware such as kiosks, ABDs and biometric devices at Perth Airport.

You will drive team performance, budget management and resource planning, coordinate incident, problem, change and release activities, maintain asset inventories and oversee PM/CBM programs.