Airfreight Wholesale Coordinator – Sydney

seek.com.au; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Export Air is seeking an experienced Wholesale Coordinator to join our Sydney team. The role focuses on coordinating export airfreight shipments from booking to completion and maintaining strong relationships with customers, airlines and industry partners.

You will liaise with clients to understand requirements, provide professional support, and ensure accurate documentation and timely invoicing while meeting KPIs in a fast-paced freight forwarding environment.

Qualifications

• 4–5 years' experience in export freight forwarding
• Experience as Export Coordinator, preferably within airfreight
• Strong knowledge of freight forwarding, customs terminology and processes
• Excellent customer service and relationship-building skills

Responsibilities

• Coordinate export airfreight shipments from booking through to completion
• Liaise with existing and new customers to understand their requirements and provide professional support
• Maintain clear and timely communication with customers, providing shipment updates, guidance, and enquiry resolution
• Ensure customer KPIs are consistently achieved
• Accurately process and maintain shipment information within CargoWise
• Negotiate competitive rates and maintain strong relationships with airlines and other service providers
• Prepare and complete export documentation accurately and within required timeframes
• Complete billing and invoicing processes accurately and on time
• Ensure compliance with relevant customs, airline and Dangerous Goods requirements

Skills

Export freight forwarding

Airfreight operations

Customer service

Negotiation with airlines

Tools

CargoWise

Job description

Export Air is seeking an experienced Wholesale Coordinator to join our Sydney team. The role focuses on coordinating export airfreight shipments from booking to completion and maintaining strong relationships with customers, airlines and industry partners.

You will liaise with clients to understand requirements, provide professional support, and ensure accurate documentation and timely invoicing while meeting KPIs in a fast-paced freight forwarding environment.