Air Freight Specialist

Nippon Express; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Nippon Express Australia is seeking an experienced Air Freight Specialist to join our Freight Forwarding team. You will coordinate end-to-end air freight imports and exports across Australia, reporting to the Freight Forwarding Supervisor, with a hands-on focus on compliance, customer service and process efficiency.

This role requires proficiency in CargoWise1 and Microsoft Office 365, plus knowledge of international freight forwarding including Dangerous Goods handling (IATA DG certification).

Qualifications

• End-to-end air freight coordination experience in a fast-paced environment.
• Strong emphasis on compliance, customer service and process efficiency.
• Ability to work independently and in a team within a logistics setting.

Responsibilities

• Coordinate all aspects of air freight imports and exports across Australia.
• Liaise with airlines, GHA, warehouses and customs brokers to ensure smooth shipments.
• Provide accurate quotes, manage registrations and monitor cargo progression.
• Ensure compliance with applicable regulations and internal standards.

Skills

Interpersonal communication

Customer service

Independence & teamwork

Attention to detail

Education

IATA DG certification

Tools

CargoWise1

Microsoft Office 365

Job description

As one of the world’s top 7 forwarding and 3PL logistics service providers, Nippon Express is known for our commitment to excellence and customer-focused freight forwarding solutions. We take pride in being a leading provider of integrated business solutions!

About the Opportunity

We are seeking an experienced Air Freight Specialist to join our Freight Forwarding team. Reporting to the Freight Forwarding Supervisor, you'll be responsible for end-to-end coordination of air freight import and export operations across Australia. This is a hands-on operational role with a strong focus on compliance, customer service, and process efficiency.

Key Responsibilities

• Coordinate all aspects of air freight imports and exports (NSW, QLD, NT, WA, SA)
• Sea freight operational / working knowledge will be highly regarded
• Manage job registrations, customs reporting (ACR), and cargo movement tracking
• Liaise with airlines, GHA (Ground Handling Agents), bonded warehouses, and customs brokers
• Issue tax invoices and process supplier invoices
• Provide accurate quotes to clients and overseas agents upon request
• Monitor and resolve cargo issues (e.g. delays, missing or damaged goods)
• Respond promptly to customer and agent inquiries with a professional and solution-focused approach
• Maintain compliance with WHO-GDP, ISO, and internal standards
• Ensure all internal stakeholders are updated with shipment progress and key milestones

About you

• As a successful candidate, you will possess:
• Proven experience in a similar role within a fast-paced environment.
• Strong interpersonal and communication skills, both written and verbal.
• Demonstrated customer service skills, with a focus on delivering timely and effective solutions.
• Ability to work independently and collaboratively within a team.
• Proficiency in CargoWise1 and Microsoft Office 365.
• Knowledge of international freight forwarding, including Dangerous Goods handling (IATA DG certification), refrigerated and temperature-controlled goods, firearms and explosives, and high-value merchandise (preferred).