Senior Freight Officer

UPS; Sydney; On-site; AUD 90,000 - 145,000; Full time

Job summary

UPS is seeking a Senior Freight Officer in Botany, Sydney, to lead end-to-end air import shipments. You will coordinate with customers, transport providers, warehouses, and internal teams to ensure on-time delivery and accurate documentation.

The role requires strong experience in air import operations, CW1 expertise, and excellent stakeholder management. You will act as a key escalation point for operational issues and support continuous improvement in a fast-paced environment.

Qualifications

• Minimum 5 years in freight forwarding with air import operations experience.
• Proven ability to manage end-to-end air import shipments and documentation.
• Experience using CW1, ICS, and Expedient systems is preferred.

Responsibilities

• Manage end-to-end air import freight operations from arrival to final delivery.
• Prepare and process shipping docs including AWBs and invoices.
• Maintain shipment data in systems and provide proactive updates to stakeholders.
• Coordinate under-bond transfers and local cartage in Sydney region.
• Escalate issues to the Air Import Team Leader as needed.

Skills

Air import ops

CW1 (CargoWise One)

ICS

Expedient

Excel

Word

IATA regulations

Incoterms

Attention to detail

Stakeholder management

Problem solving

Tools

CargoWise One (CW1)

ICS

Expedient

Job description

Location: Botany, Sydney NSW
Employment Type: Full Time

Are you an experienced Air Freight professional looking to take the next step in your logistics career?

We are seeking a highly organised and customer-focused Senior Freight Officer to join our growing Operations team. In this role, you will be responsible for the end-to-end management of air import shipments, ensuring seamless coordination between customers, transport providers, warehouse operations, and internal stakeholders.

This is an excellent opportunity for an experienced freight forwarding professional who thrives in a fast-paced environment and is passionate about delivering exceptional service and operational excellence.

About the Role

As a Senior Freight Officer, you will oversee the end-to-end processing of air import shipments, ensuring compliance, accuracy, and timely delivery outcomes. You will play a critical role in coordinating under-bond movements through the Sydney gateway, arranging transport services, maintaining operational data integrity, and providing outstanding support to customers and vendors.

You will also act as a key escalation point for operational issues and work closely with the Air Import Team Leader to ensure smooth and efficient day-to-day operations.

Key Responsibilities

• Manage end-to-end air import freight operations from arrival through to final delivery.
• Prepare, review, and process shipping documentation including Air Waybills (AWBs), invoices, and related import documentation.
• Ensure accurate completion of freight job files and operational documentation to support timely invoicing.
• Maintain accurate and real-time shipment information within operational systems.
• Proactively monitor shipment progress and resolve delays, exceptions, or service issues to achieve on-time delivery.
• Coordinate Sydney gateway under-bond transfers and arrange local cartage with transport partners.
• Support warehouse administration activities to assist inventory accuracy and operational efficiency.
• Follow established Standard Operating Procedures (SOPs) and operational processes.
• Provide proactive shipment updates and exceptional customer service to clients.
• Liaise with customs brokers, suppliers, transport providers, warehouse teams, and internal stakeholders to ensure seamless freight movement.
• Escalate complex operational issues, shipment delays, or service risks to the Air Import Team Leader.
• Contribute to continuous improvement initiatives and support operational changes as required.

About You

To be successful in this role, you will bring:

• Minimum 5 years' experience in freight forwarding, with strong exposure to air import operations.
• Advanced working knowledge of CargoWise One (CW1), which is essential.
• Experience using ICS and Expedient systems will be highly regarded.
• Air freight import processes
• Under-bond cargo movements
• Incoterms
• IATA regulations
• Proficiency in Microsoft Office applications, particularly Excel and Word
• Excellent communication and stakeholder management skills
• Strong problem-solving abilities with a proactive approach to resolving operational issues
• High attention to detail and accuracy in documentation and data entry
• Ability to work effectively in a fast-paced, deadline-driven environment
• Flexibility and adaptability to support changing operational requirements across the department.

Why Join Us?

• Opportunity to work with a respected global logistics organisation.
• Dynamic and collaborative team environment.
• Career development and growth opportunities.
• Exposure to complex international freight and supply chain operations.
• Convenient Botany location close to Sydney's major freight and logistics hub.

If you're an experienced freight forwarding professional with a passion for air imports and customer service excellence, we'd love to hear from you.