Air Freight Import Specialist | Hybrid Role & Growth

Danzas Corporation; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

DHL Global Forwarding in Sydney's Matraville is seeking an Air Freight Import Specialist to join the Air Freight Import Department. You will be the main contact for assigned customers, manage bookings, and ensure timely documentation and milestones.

The role requires at least 12 months freight forwarding experience. We offer hybrid working options after onboarding, competitive benefits, and opportunities to develop in a leading global logistics provider.

Qualifications

• Minimum 12 months Freight Forwarding Experience.

Responsibilities

• To act as the key point of contact for allocated customers to create, manage and close job files.
• To respond to customer queries and concerns in relation to their bookings, escalating these for resolution as required.
• To complete all bookings and prepare documentation in accordance with customer requirements and/or prevailing standard operating procedures (SOP) in a timely manner.
• To monitor shipment progress including ensuring bookings are set up and planned to meet customer specific “on time” performance
• To update the TMS accurately for all responsible shipment milestones and on time.
• To complete all billing requirements accurately including capturing all services sold or provided and applying revenue and costs correctly.
• To support in resolving claims and disputes.

Job description

DHL Global Forwarding in Sydney's Matraville is seeking an Air Freight Import Specialist to join the Air Freight Import Department. You will be the main contact for assigned customers, manage bookings, and ensure timely documentation and milestones.

The role requires at least 12 months freight forwarding experience. We offer hybrid working options after onboarding, competitive benefits, and opportunities to develop in a leading global logistics provider.