AI Product Trainer

Thomson Reuters; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexible work policies

Career development programs

Mental health days

Headspace app access

Tuition reimbursement

Volunteer days off

Job summary

Thomson Reuters in Australia and New Zealand seeks an AI Product Trainer to support customer onboarding and training of our AI-powered legal software. You will work with senior trainers while developing your own skills in onboarding, training delivery, and account support.

The role emphasizes collaboration with sales teams, cross-functional feedback, and driving customer success in a flexible hybrid environment across ANZ.

Qualifications

• A law degree is mandatory; recent graduates welcome.
• Interest in legal technology and ability to learn the legal tech landscape quickly.
• Strong interpersonal, proactive attitude and collaborative mindset.
• Willingness to collaborate with across teams to support customers.

Responsibilities

• Support onboarding and training sessions to help customers use the software confidently.
• Build relationships through regular check-ins and understand customers' goals.
• Assist customers with research queries to maximize value from products.
• Share customer feedback with Sales, Product Development and Commercial teams.
• Contribute to initiatives that improve customer satisfaction and retention.

Skills

Interpersonal skills

Collaborative mindset

Willingness to learn

Customer success focus

Education

Law degree

Job description

Job Description

Are you excited about artificial intelligence (AI) and looking for a career in legal technology? Thomson Reuters is looking for an enthusiastic AI Product Trainer to join our Customer Training Team in Australia and New Zealand (ANZ), focused on legal. You'll work closely with our sales teams to help customers adopt our AI-powered legal software and get the most from it. You'll learn from experienced trainers while building your own skills in customer onboarding, training delivery, and account support. This is a great opportunity for someone who wants to grow in customer success and training.

Key Responsibilities

In this opportunity as an AI Product Trainer, you will:

• Support Customer Training: Help run onboarding and training sessions so customers feel confident using our software. You'll work alongside senior trainers and help tailor programs to meet specific client needs.
• Build Customer Relationships: Take part in regular check-ins, learn about customers' goals, and identify opportunities for further training.
• Help With Research: Support customers with their research queries and show them how to get the most value from our products and services.
• Share Customer Feedback: Work with our Sales, Product Development, and Commercial teams to share what customers tell us and contribute ideas for continuous improvement.
• Drive Customer Success: Contribute to initiatives that improve customer satisfaction, strengthen engagement, and support customer retention.

Required Qualifications

You're a fit for the AI Product Trainer role if your background includes:

• A law degree, which is mandatory. We welcome recent graduates who are keen to build a career in legal technology.
• An interest in legal technology, or a willingness to quickly learn the legal technology landscape.
• A strong interest in learning and applying new technologies, software, and AI-enabled solutions.
• Excellent interpersonal skills, a positive and proactive attitude, and a genuine commitment to supporting customers and solving problems.
• A willingness to collaborate with colleagues across different teams and contribute to projects and initiatives.

Preferred Qualifications

• Some experience presenting, teaching, or engaging with people in a professional setting. This is a plus, but not required.

#LI-RZ1

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a