AI Product Trainer

AUS002 Thomson Reuters (Professional) Australia Ltd; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Mental health days

Tuition reimbursement

Headspace app access

Job summary

Thomson Reuters (Professional) Australia Ltd in Melbourne is seeking an AI Product Trainer to join the Customer Training Team in ANZ. You will help customers adopt our AI-powered legal software and drive onboarding, training delivery, and ongoing account support.

This role offers a hybrid work model, opportunities to grow in customer success, and collaboration with Sales, Product Development, and Commercial teams to capture feedback and improve training programs.

Qualifications

• A law degree is mandatory.
• Interest in legal technology or willingness to learn the legal tech landscape.
• Strong interest in learning and applying new technologies, software, and AI-enabled solutions.
• Excellent interpersonal skills and a proactive attitude to supporting customers.

Responsibilities

• Support Customer Training: run onboarding and training sessions tailoring programs to client needs.
• Build Customer Relationships: conduct regular check-ins and identify opportunities for further training.
• Help With Research: assist customers with research queries and show how to get value from products and services.
• Share Customer Feedback: collaborate with Sales, Product Development, and Commercial teams to relay feedback and drive improvement.
• Drive Customer Success: contribute to initiatives that improve satisfaction, engagement, and retention.

Education

Law degree

Job description

Job Description

Job Description Are you excited about artificial intelligence (AI) and looking for a career in legal technology? Thomson Reuters is looking for an enthusiastic AI Product Trainer to join our Customer Training Team in Australia and New Zealand (ANZ), focused on legal. You’ll work closely with our sales teams to help customers adopt our AI-powered legal software and get the most from it. You’ll learn from experienced trainers while building your own skills in customer onboarding, training delivery, and account support. This is a great opportunity for someone who wants to grow in customer success and training.

Key Responsibilities

In this opportunity as an AI Product Trainer, you will:

• Support Customer Training: Help run onboarding and training sessions so customers feel confident using our software. You’ll work alongside senior trainers and help tailor programs to meet specific client needs.
• Build Customer Relationships: Take part in regular check‑ins, learn about customers’ goals, and identify opportunities for further training.
• Help With Research: Support customers with their research queries and show them how to get the most value from our products and services.
• Share Customer Feedback: Work with our Sales, Product Development, and Commercial teams to share what customers tell us and contribute ideas for continuous improvement.
• Drive Customer Success: Contribute to initiatives that improve customer satisfaction, strengthen engagement, and support customer retention.

Required Qualifications

• A law degree, which is mandatory. We welcome recent graduates who are keen to build a career in legal technology.
• An interest in legal technology, or a willingness to quickly learn the legal technology landscape.
• A strong interest in learning and applying new technologies, software, and AI-enabled solutions.
• Excellent interpersonal skills, a positive and proactive attitude, and a genuine commitment to supporting customers and solving problems.
• A willingness to collaborate with colleagues across different teams and contribute to projects and initiatives.

Preferred Qualifications

• Some experience presenting, teaching, or engaging with people in a professional setting. This is a plus, but not required.

What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real‑World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Equal Employment Opportunity

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.