AI Product & Enablement Lead

A098 AGL Energy Limited; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

AGL Energy Limited in Melbourne is seeking an AI Product & Enablement Lead for a 12-month fixed-term opportunity. You will work with users to understand current workflows, identify where AI adds value and translate opportunities into prioritised initiatives that can be designed, built and adopted.

You will partner with business users, leaders and engineers to define value, success metrics and adoption requirements, while developing clear artefacts and educational materials to support safe,

Qualifications

• Experience in product discovery, business analysis or related role.
• Practical understanding of AI capabilities, risks and safe adoption.
• Ability to run workshops and map processes to clear problems.

Responsibilities

• Plan and conduct interviews, workshops, surveys and observation sessions to understand how work is performed today.
• Document end-to-end workflows, decision points, information flows and dependencies.
• Assess current AI usage, user maturity, pain points, risks and unmet needs.
• Define intended value, success measures and adoption requirements for AI opportunities.
• Create current-state and future-state artefacts for users, leaders and engineers.
• Develop practical education and reusable materials that help users understand where AI is suitable.
• Support pilots and releases through communications, demonstrations, feedback and targeted adoption activities.
• Research AI market developments, emerging use cases, vendor capabilities and relevant open-source libraries, sharing concise recommendations.
• Maintain and prioritise a transparent pipeline of AI opportunities from discovery and validation through to build and adoption.
• Translate prioritised opportunities into problem statements, user requirements, acceptance criteria and value measures

Skills

Product discovery

AI capabilities

Workshop facilitation

Stakeholder management

Prioritisation

Job description

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

AGL's Portfolio Valuation team has an exciting 12-month fixed term opportunity for an AI Product & Enablement Lead.

Based in Melbourne, you'll partner with users to understand current workflows, identify where AI can add value and translate the strongest opportunities into clear, prioritised initiatives that can be designed, built and adopted.

What you'll do:

• Plan and conduct interviews, workshops, surveys and observation sessions to understand how work is performed today
• Document end-to-end workflows, decision points, information flows and dependencies
• Assess current AI usage, user maturity, pain points, risks and unmet needs
• Define intended value, success measures and adoption requirements for AI opportunities
• Create clear current-state and future-state artefacts for users, leaders and engineers
• Develop practical education, guidance and reusable materials that help users understand where AI is suitable and how to use it effectively
• Support pilots and releases through communications, demonstrations, feedback and targeted adoption activities
• Research AI market developments, emerging use cases, vendor capabilities and relevant open-source libraries, sharing concise recommendations
• Maintain and prioritise a transparent pipeline of AI opportunities from discovery and validation through to build and adoption
• Translate prioritised opportunities into problem statements, user requirements, acceptance criteria and value measures

What you'll bring:

• Demonstrated experience in product discovery, business analysis, service design, change, digital enablement or a related role
• Practical understanding of AI capabilities, limitations and common use cases, together with the data, privacy, cyber security, risk and responsible AI considerations that influence safe adoption
• Workshop facilitation and process-mapping skills, with the ability to turn ambiguous needs into clear problems and opportunities
• Interpersonal, written and presentation skills, with the ability to work effectively with business users, senior stakeholders and technical teams
• Demonstrated ability to prioritise opportunities using value, effort, risk, data readiness and user maturity, and define meaningful measures of success
• Knowledge of AI orchestration, automation and agentic workflow development will be highly regarded

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

At AGL, we use some AI-enabled tools to support recruitment administration. All hiring decisions are made by hiring leaders and Talent Solutions professionals, with human oversight throughout.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.