Director, Sales, AI (ANZ)

Playvox; Sydney; On-site; AUD 180,000 - 280,000; Full time

Job summary

NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the Director of Sales for ANZ, you will lead the Agentic Sales and Presales teams to drive revenue and growth in digital and AI solutions within CX solutions and CCaaS markets.

You will shape territory strategy, mentor a high-performing team, and collaborate with cross-functional groups to align GTM initiatives and product development.

Qualifications

• Minimum 2 years in sales leadership within digital/AI solutions or CCaaS.
• Minimum 8 years in enterprise software sales in a related market.
• Proven track record of driving growth and exceeding targets.

Responsibilities

• Develop and execute strategic sales territory plans to drive revenue growth for NiCE's advanced digital and AI solutions
• Lead a high-performing sales and presales team to exceed sales targets and deliver exceptional sales support to the CX account teams
• Identify new business opportunities and cultivate relationships with key clients in the digital solutions market
• Collaborate with cross-functional teams to ensure alignment and support for NiCE go to market sales initiatives
• Analyze market trends and customer needs to inform sales strategies and product development
• Monitor and report on sales performance metrics to track progress and identify areas for improvement
• Responsible for managing team composition, including recruitment and separation processes

Skills

Sales leadership

Enterprise software sales

CCaaS knowledge

AI technologies

Negotiation

Leadership

Job description

We are looking for a talented and experienced Director of Sales to lead our ANZ Agentic Sales and Presales teams at NiCE.

The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.

The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.

This individual will also have experience and knowledge of the contact center as a service space (CCaaS), a proven track record in sales leadership, and a passion for driving growth in the customer experience (CX) market.

How will you make an impact?

• Develop and execute strategic sales territory plans to drive revenue growth for NiCE's advanced digital and AI solutions
• Lead a high-performing sales and presales team to exceed sales targets and deliver exceptional sales support to the CX account teams
• Identify new business opportunities and cultivate relationships with key clients in the digital solutions market
• Collaborate with cross-functional teams to ensure alignment and support for NiCE go to market sales initiatives
• Analyze market trends and customer needs to inform sales strategies and product development
• Monitor and report on sales performance metrics to track progress and identify areas for improvement
• Responsible for managing team composition, including recruitment and separation processes

Have you got what it takes?

• Minimum of 2 years of experience in sales leadership roles within the digital and/or AI solutions, and CCaaS space
• Minimum of 8 years of experience in individual contributor role in enterprise software sales in like or similar market
• Proven track record of driving sales growth and exceeding targets
• Strong leadership, communication, and negotiation skills
• Deep understanding of digital technologies and trends in the digital solutions market
• Ability to thrive in a fast-paced, hyper growth, extremely high-volume sales environment

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

AboutCognigy

NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.