AI Lead

Hollard Insurance Australia; Sydney; Hybrid; AUD 180,000 - 300,000; Full time

Job summary

Hollard Insurance Australia is seeking an AI Lead to partner with the CDAO and set the direction for enterprise AI adoption, governance and scaling across the organisation.

You will lead the definition of the AI management plane, integrating AI with data governance and technology frameworks, and work on high-value use cases with stakeholders.

The role offers hybrid work from North Sydney and the opportunity to shape AI in a leading general insurer.

Qualifications

• Demonstrated experience in AI, machine learning and AI solution development.
• Experience in regulated environments with model validation and audit insight.
• Strategic leadership translating business vision into AI solutions.
• Strong understanding of AI lifecycle, monitoring and explainability.

Responsibilities

• Partner with the CDAO to develop and execute Hollard's enterprise AI strategy.
• Lead initiatives transforming operations and customer experience through AI.
• Create enterprise standards for AI development and governance with cross-functional teams.
• Identify high-value AI use cases with stakeholders and shape prioritization.
• Define approach for each use case including build-versus-buy and success metrics.
• Define vision and roadmap for the AI management plane and secure sponsorship.
• Define how AI agents are identified, authorized, and constrained with data access controls.

Skills

AI strategy leadership

Regulatory/compliance understanding

Stakeholder engagement

Governance and policy development

Architectural vision for AI platforms

Job description

• Lead the AI Ownership by setting the direction for adoption
• Opportunity to work with one of Australia's largest general insurers
• Develop roadmaps for AI capability maturity and organisational transformation

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together -- for our people, customers, communities and partners -- through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

The AI Lead is a strategic partner to the CDAO in executing Hollard's enterprise AI vision. You will set the direction for how AI is adopted, governed and scaled at Hollard, and make sure AI work is integrated with Hollard's data governance, architecture and technology frameworks.

You will also lead the definition and ownership of Hollard's AI management plane: the governance, policy and orchestration layer that sits above our AI models, large language models (LLMs) and autonomous AI agents. This capability is not yet in place at Hollard and is expected to be introduced in the near term.

Key Responsibilities

• Partner with the CDAO on developing and executing the enterprise AI strategy.
• Lead strategic AI initiatives that transform business operations, customer experience and competitive positioning
• Create enterprise standards for AI development and AI governance practices, in partnership with the Data Governance, Regulatory and Strategy team.
• Work with business stakeholders to identify, shape and prioritise high-value AI use cases
• Define the approach for each use case, including AI technique, build-versus-buy and partner selection, success measures and risk considerations
• Define the vision, scope, target architecture requirements and phased roadmap for the AI management plane, and secure CDAO and executive sponsorship.
• Define how AI agents are identified, authorised and constrained, including access to data and systems, permitted actions, human-in-the-loop checkpoints and escalation paths.

About You

• Demonstrable experience in AI, machine learning and AI solution development.
• Experience in regulated environments, with a working knowledge of model validation, compliance and audit requirements
• Strategic leadership experience, with the ability to translate business vision into AI solutions.
• Strong understanding of AI lifecycle management, including monitoring, explainability and evaluation.
• Exceptional leadership skills that builds credibility and innovation at all organisational levels.

Working at Hollard

At Hollard, you'll discover an environment where you can truly make an impact. We offer the best of both worlds -- the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We're a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We're building something special. Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.

A full background check will be completed on the successful applicant.