AI Hub - Senior Manager

SilkRoad; Adelaide; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work arrangements

Training & development

Wellbeing facilities

Corporate health insurance

Job summary

RAA in Adelaide CBD is seeking a Senior Manager, AI Hub to lead the creation of a brand-new enterprise AI capability. You will define the operating model, governance and delivery approach for the AI Hub, and oversee a portfolio of AI initiatives that drive member experiences, productivity and business outcomes.

Working with technology, data, risk, governance and business teams, you will scale AI responsibly, build a high-performing team and embed AI across the organisation to unlock value for

Qualifications

• Significant experience leading AI, data, digital or business transformation initiatives in complex environments.
• Proven ability translating strategic ambitions into prioritized portfolios with measurable outcomes.
• Experience establishing enterprise capabilities, centres of excellence or transformation functions.
• Strong stakeholder engagement across technology, business, risk and governance.

Responsibilities

• Lead the AI Hub operating model, governance and delivery approach.
• Oversee a portfolio of AI initiatives that improve member experiences and productivity.
• Build and lead a specialist team, fostering AI capability across the organisation.
• Collaborate with technology, data, risk and business groups to scale AI responsibly.

Skills

AI leadership

Stakeholder engagement

Governance & risk

Transformation programs

Strategic planning

Job description

• Full-time permanent position based in Adelaide CBD reporting to the Head of Data & Ai
• Establish and lead RAA's new AI Hub
• Shape how AI transforms member experiences, employee productivity and business performance

The Role

RAA is embarking on an ambitious AI-first transformation, embedding artificial intelligence as an operating principle across the organisation rather than treating it as a standalone technology initiative. Building on trusted data, strong governance and modern platforms, we're establishing a dedicated AI Hub to accelerate the adoption of AI and unlock value for members, employees and the business.

The AI Hub will empower teams across RAA to use AI to improve insights, reporting, workflows, member journeys and service delivery. It will help our people work smarter, make better decisions and focus on the work that creates the greatest value.

As the Senior Manager, AI Hub, you'll have the rare opportunity to build this capability from the ground up. You'll establish the operating model, governance and delivery approach for the AI Hub, while leading a portfolio of AI initiatives that improve member experiences, enhance productivity and create measurable business outcomes.

Working across technology, data, risk, governance and business teams, you'll help shape how AI is adopted at scale, ensuring innovation is balanced with trust, accountability and responsible use. You'll lead a specialist team while fostering AI capability across the broader organisation, helping make AI part of how RAA works, learns and grows.

This is more than an AI leadership role. It's an opportunity to help define the future of one of South Australia's most trusted organisations.

About You

You're excited by the possibilities of AI, but equally focused on delivering practical outcomes. You understand that successful AI adoption isn't just about technology. It's about people, capability, governance, culture and creating real business value.

You're a strategic leader who can bring together diverse stakeholders, navigate complexity and translate emerging technologies into meaningful organisational outcomes. You know how to move from vision to execution and have the credibility to influence at senior leadership levels.

We're looking for someone with:

• Significant experience leading AI, data, digital or business transformation initiatives in complex environments
• A track record of translating strategic ambitions into prioritised portfolios and measurable outcomes
• Experience establishing or leading enterprise capabilities, centres of excellence or transformation functions
• Strong stakeholder engagement skills, with the ability to influence leaders across technology, business, risk and governance functions
• An understanding of responsible AI, governance, risk and compliance frameworks required to scale AI safely and effectively
• A passion for building capability, driving adoption and helping organisations embrace new ways of working

When you join RAA, you'll find more than just a leadership role:

• The opportunity to establish and lead a brand-new enterprise AI Hub
• The ability to influence how AI is adopted across one of South Australia's largest and most trusted organisations
• A chance to shape the future of member service, decision-making and operational excellence through AI
• The opportunity to build a high-performing specialist team and organisation-wide AI capability
• A highly visible role working at the centre of RAA's strategic transformation agenda
• The chance to help create an AI-enabled organisation where technology empowers people to do their best work

About us

Established in 1903, RAA has grown up alongside South Australia - and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 840,000 members across travel, solar and battery solutions, EV charging and more. And we don’t just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state.

Our purpose is simple: be better for our members and better for our community. Guided by our values — Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We’re one of SA’s most trusted brands and largest employers. We’re on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day.

Benefits

We believe in rewarding our people for the work they do. As part of the RAA team, you'll enjoy:

• Free RAA premium road service
• Access to our RAA Rewards Program
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

We're committed to a diverse, inclusive workplace where everyone is valued for their unique contributions. We welcome applications from people of all ages and backgrounds, including people living with disability, First Nations Peoples, LGBTIQA+ community members, and people from culturally diverse backgrounds