AI-Driven Fraud & Risk Operations Lead

Trustly; Victoria; Sur place; AUD 142 000 - 228 000; Plein temps

Avantages offerts par ce poste

Flexible paid time off

Comprehensive medical, dental, vision,

Retirement plan match for 401k and RR$

Home office set-up allowance

Internet stipend

Gender-neutral paid parental leave

Résumé du poste

Trustly is seeking a results-driven risk operations professional to lead fraud detection and response across alerts and transaction monitoring. The role shapes short-term rules, coordinates with analytics and data science for longer-term improvements, and mentors analysts while reporting on key fraud KPIs.

You will also support compliance reporting, NACHA monitoring, AML reviews, collections work, and the eventual unblocking of accounts, with a focus on reducing fraud and preserving payment

Qualifications

• Experience building adoption programs and leading distributed champions.
• Ability to design and manage a company-wide taxonomy or knowledge base.
• Experience selecting and implementing knowledge platforms.
• Comfort defining governance standards (ownership, reviews, access control) and ensuring adherence.
• Experience coordinating cross-functional migration of content into a unified system.
• Experience preparing content for AI retrieval or grounding, including metadata design.
• Background in information architecture, technical writing, or content strategy.
• Familiarity with Claude or similar AI assistants and how they use connected knowledge sources.

Responsabilités

• Lead detection and investigation of fraud attacks across return alerts, anomaly alerts and transaction monitoring, and document the modus operandi (MO) of each attack.
• Write, backtest and deploy short-term fraud rules for emerging patterns, monitor their performance, and brief segment risk managers on rule changes and their effect on approval rate.
• Hand emerging patterns to Risk & Fraud Analytics and Data Science for long-term rule and model changes, and own fraud labeling of returned transactions.
• Automate manual detection and investigation work, including with AI tools.
• Support compliance reporting, including NACHA return rate monitoring, AML alert reviews and evidence for suspicious activity reports.
• Support collections workflows, including account reviews before unblocking, agency and legal file submissions, and reconciliation of recovered payments.
• Mentor and train analysts, and review their cases and rules.
• Track and report fraud KPIs: time to detect, time to mitigate, alert hit rate, attack recall and net savings.

Description du poste

Trustly is seeking a results-driven risk operations professional to lead fraud detection and response across alerts and transaction monitoring. The role shapes short-term rules, coordinates with analytics and data science for longer-term improvements, and mentors analysts while reporting on key fraud KPIs.

You will also support compliance reporting, NACHA monitoring, AML reviews, collections work, and the eventual unblocking of accounts, with a focus on reducing fraud and preserving payment