AI-Driven Customer Experience Product Lead

Accenture Global; Melbourne; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Great development opportunities

Projects across multiple industries

Extensive education programs

Volunteering opportunities

Job summary

Accenture Song is seeking a Customer AI Product Owner in Melbourne to shape AI-powered customer solutions. You will translate business needs into AI product requirements, prioritise features and drive roadmap delivery across cross-functional teams.

You will lead with ethical AI principles, monitor KPI-driven outcomes, and partner with clients and technology teams to ensure impactful results. This role leverages Agile methods in a global consulting context.

Qualifications

• Proven experience as a Product Owner, defining the product strategy, roadmap and leading a cross-expertise team to deliver AI products or data products.
• Experience with ML, AI, Generative AI, or data-driven products and cloud integration and microservices architecture.
• Expertise in aligning cross-functional teams and managing products, leveraging Data & AI capabilities, exceptional stakeholder management and communication skills.
• Shown expertise in articulating technical concepts and analysis to non-technical business leaders and driving adoption of AI solutions.
• Advanced proficiency in product management methodologies (e.g., Agile, Scrum, Kanban) and tools (e.g., Jira, Asana).
• Strong knowledge of cloud AI platforms (e.g., AWS SageMaker and Bedrock, Azure AI, Google Vertex AI, Databricks, Snowflake, Salesforce Einstein...).
• Shown experience with customer experience platforms, marketing, CRM or CDP systems.

Responsibilities

• As a Customer AI Product Owner, you will:- Establish the strategic direction for AI-driven customer solutions aligned with client objectives and evolving market trends.
• - Translate business needs into AI product requirements and prioritise features and shape the roadmap to ensure timely and quality delivery.
• - Coordinate cross-functional teams and act as central point between business units, technology teams, and external partners to ensure seamless execution.
• - Document and communicate product vision, progress, and outcomes to senior leadership and clients.
• - Integrate ethical AI principles and compliance standards into product design and deployment.
• - Monitor performance and drive Continuous Improvement with KPI performance tracking, data-driven insights and features iterations on evolving customer needs
• - Drive consulting excellence and strategic programme leadership, own client relationships, serve as a strategic partner, ensuring client needs are met

Skills

Product Owner

AI products

Cross-functional leadership

Stakeholder management

Cloud platforms

Agile methods

Jira/Asana

Education

BSc/Eng/MSc in relevant field

Tools

Jira

Asana

Cloud platforms (AWS/Azure/GCP)

Job description

Accenture Song is seeking a Customer AI Product Owner in Melbourne to shape AI-powered customer solutions. You will translate business needs into AI product requirements, prioritise features and drive roadmap delivery across cross-functional teams.

You will lead with ethical AI principles, monitor KPI-driven outcomes, and partner with clients and technology teams to ensure impactful results. This role leverages Agile methods in a global consulting context.