Customer AI Product Owner

Accenture PLC; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Accenture Song’s Data & AI team is seeking a Customer AI Product Owner to guide AI-driven customer solutions from strategy to execution. You will coordinate cross-functional teams and translate business needs into AI product roadmaps, ensuring timely, high-quality delivery while embedding ethical AI practices.

You will collaborate with business leaders and technology teams across a range of industries, applying cloud AI capabilities and data-driven insights to improve customer outcomes and drive

Qualifications

• Proven experience as a Product Owner delivering AI/data products.
• Experience with ML/AI and cloud integration.
• Strong communication with non-technical leaders.

Responsibilities

• Establish the strategic direction for AI-driven customer solutions aligned with client objectives and market trends.
• Translate business needs into AI product requirements and prioritise features and roadmaps for timely delivery.
• Coordinate cross-functional teams and act as the central point between business units, technology teams and external partners.
• Document and communicate product vision, progress and outcomes to senior leadership and clients.
• Integrate ethical AI principles and compliance standards into product design and deployment.
• Monitor performance and drive continuous improvement with KPI tracking and data-driven insights.
• Drive consulting excellence and strategic programme leadership, owning client relationships and partnerships.

Skills

Product ownership

AI/ML knowledge

Agile/Scrum/Kanban

Stakeholder management

Technical communication

Education

B.Sc./B.Eng./M.Sc./M.Eng./PhD in Business, Marketing, Commerce, Data Science

Tools

Jira

Asana

Job description

Company Overview

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

Data & AI Team Overview

Our Data & AI team within Accenture Song focuses on helping clients drive performance optimisation through deep customer insights and implementation of the latest Data & AI capabilities across the Marketing and Service value chain. The team collaborates with clients to accelerate the experimentation lifecycle, deepen understanding of key customer value drivers, improve business outcomes, and drive innovation across industries. By joining Accenture Song’s Data & AI team, you will be part of a global, dynamic, and innovative environment where you can make a meaningful impact on the customer of the future.

Overview of the Practice

Accenture Song enables leaders to act quickly and confidently as they look to the future. Through deep industry understanding, analyses and insights, we give our clients the opportunity to grow in a new world powered by Data and AI. We are known for our ability to execute quickly, and we help our clients identify the right path to competitiveness by innovating in business and technology. The service unit consists of a wide range of business functions and industry groups, and in the Data & AI team we work from Strategy to Implementation where Data and AI are the focal points.

As a Customer AI Product Owner, you will:

• Establish the strategic direction for AI-driven customer solutions aligned with client objectives and evolving market trends.
• Translate business needs into AI product requirements and prioritise features and shape the roadmap to ensure timely and quality delivery.
• Coordinate cross-functional teams and act as central point between business units, technology teams, and external partners to ensure seamless execution.
• Document and communicate product vision, progress, and outcomes to senior leadership and clients.
• Integrate ethical AI principles and compliance standards into product design and deployment.
• Monitor performance and drive Continuous Improvement with KPI performance tracking, data-driven insights and features iterations on evolving customer needs
• Drive consulting excellence and strategic programme leadership, own client relationships, serve as a strategic partner, ensuring client needs are met

In our team you will learn to:

• Champion Customer-Centric Innovation by ensuring AI products deliver tangible improvements in customer experience and satisfaction.
• Serve as a point of truth for product decisions, balancing client priorities, technical feasibility and business value.
• Bridge the gap between business and technical design, developing strong communications skills and competency across a range of functional and technical topics.
• Apply industry experience across a range of AI use cases and bring constant AI learning to our clients most exciting opportunities.
• Leverage Song Data & AI capabilities for AI product implementation and adoption.
• Support internal objectives through development of methodology, best practices and mentoring in AI product domain and act as product expert in proposals to drive growth in AI offerings.

Desirable skills, qualifications, and experience:

• B.Sc./B.Eng./M.Sc./M.Eng./PhD degree(s) in Business, Marketing, Commerce, Data Science, or related field.
• Proven experience as a Product Owner, defining the product strategy, roadmap and leading a cross-expertise team to deliver AI products or data products.
• Experience with ML, AI, Generative AI, or data-driven products and strong understanding of different AI systems, cloud integration and microservices architecture.
• Expertise in aligning cross-functional teams and managing products, leveraging Data & AI capabilities, exceptional stakeholder management and communication skills.
• Shown expertise in articulating technical concepts and analysis to non-technical business leaders and driving adoption of AI solutions.
• Advanced proficiency in product management methodologies (e.g., Agile, Scrum, Kanban) and tools (e.g., Jira, Asana).
• Strong knowledge of cloud AI platforms (e.g., AWS SageMaker and Bedrock, Azure AI, Google Vertex AI, Databricks, Snowflake, Salesforce Einstein...).
• Shown experience with customer experience platforms, marketing, CRM or CDP systems.
• Set yourself apart: Practical exposure to deploying AI products – specifically Generative AI or Agentic AI approaches, understanding of CI/CD, monitoring and lifecycle management.
• Knowledge of recommendation engines, predictive analytics, virtual assistants, sentiment analysis or other Customer-related AI products.
• Experience of driving value, organisational change and adoption of AI across client organisations.
• Proven history of working on customer-centric projects in a top tier consulting firm or internal marketing strategy team.
• Track record of shaping winning proposals and influencing C-suite decisions.

What Accenture Offers:

Great professional development opportunities to build your professional career based on your own aspirations, having support from your own mentor. Varied work as you will be working on projects across various industries such as telco, banking, insurance, the public sector, and more. Extensive education programs and development opportunities to develop your business acumen, technical and professional skills. Volunteering opportunities locally and around the world. A diverse, inclusive, and socially active workforce Progressive employee benefits to reflect our inclusive and respectful culture.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone].

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