AI & Data Solutions Specialist (Remote)

Trustana Singaporeltd; Rockhampton Regional; A distancia; AUD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Trustana Singaporeltd is seeking a Customer Solutions Specialist (AI & Data) to join our remote Australia team. The role sits at the intersection of customer success, data, and AI tooling, focusing on structuring product data, testing workflows, and building proof-of-concept solutions.

You’ll collaborate with product, engineering, and sales to unlock value from clean catalogs, expand usage, and guide customers through onboarding and data setup.

Formación

• 4–7 years of experience in Customer Success, Solutions Consulting, Implementation, Technical Account Management, or similar roles within B2B SaaS.
• Comfortable working with structured data such as product catalogs, attributes, spreadsheets, JSON, or CSV files.
• Able to troubleshoot workflows and integrations, exploring APIs, documentation, and tools such as Postman when needed.
• Curious about AI and automation, with interest in experimenting with LLMs or workflow tools to improve processes.
• Strong communication and problem-solving skills, able to explain technical concepts clearly to customers.

Responsabilidades

• Onboard customer product catalogs into the platform and assist with data mapping and gap identification.
• Troubleshoot data, workflows, and integrations; investigate root causes using APIs and datasets.
• Collaborate with product, engineering, and sales to share customer insights and influence features and workflows.
• Help customers unlock value from structured product data and identify opportunities to expand usage.
• Engage with customers across regions to support onboarding and data setup initiatives.

Conocimientos

Customer Success

Solutions Consulting

Data Troubleshooting

Technical Communication

AI & Automation

Herramientas

Postman

Descripción del empleo

Trustana Singaporeltd is seeking a Customer Solutions Specialist (AI & Data) to join our remote Australia team. The role sits at the intersection of customer success, data, and AI tooling, focusing on structuring product data, testing workflows, and building proof-of-concept solutions.

You’ll collaborate with product, engineering, and sales to unlock value from clean catalogs, expand usage, and guide customers through onboarding and data setup.