Customer Solutions Specialist (Ai & Data)

Trustana Singaporeltd; Rockhampton Regional; Remote; AUD 110,000 - 160,000; Full time

Job summary

Trustana Singaporeltd is seeking a Customer Solutions Specialist (AI & Data) to join our remote Australia team. The role sits at the intersection of customer success, data, and AI tooling, focusing on structuring product data, testing workflows, and building proof-of-concept solutions.

You’ll collaborate with product, engineering, and sales to unlock value from clean catalogs, expand usage, and guide customers through onboarding and data setup.

Qualifications

• 4–7 years of experience in Customer Success, Solutions Consulting, Implementation, Technical Account Management, or similar roles within B2B SaaS.
• Comfortable working with structured data such as product catalogs, attributes, spreadsheets, JSON, or CSV files.
• Able to troubleshoot workflows and integrations, exploring APIs, documentation, and tools such as Postman when needed.
• Curious about AI and automation, with interest in experimenting with LLMs or workflow tools to improve processes.
• Strong communication and problem-solving skills, able to explain technical concepts clearly to customers.

Responsibilities

• Onboard customer product catalogs into the platform and assist with data mapping and gap identification.
• Troubleshoot data, workflows, and integrations; investigate root causes using APIs and datasets.
• Collaborate with product, engineering, and sales to share customer insights and influence features and workflows.
• Help customers unlock value from structured product data and identify opportunities to expand usage.
• Engage with customers across regions to support onboarding and data setup initiatives.

Skills

Customer Success

Solutions Consulting

Data Troubleshooting

Technical Communication

AI & Automation

Tools

Postman

Job description

Job Description

Customer Solutions Specialist (AI & Data)

Location: Australia (Remote)

Industry: B2B SaaS | Product Data | AI | Retail Technology

About Trustana

Trustana helps retailers, distributors, and brands manage and enrich product data so it can be used across e-commerce, marketplaces, and AI systems. Our platform helps customers clean, structure, and optimize large product catalogs so they can improve discovery, automation, and digital sales performance.

About the Role

We’re looking for someone who enjoys working at the intersection of customers, data, and AI tools. This role sits between customer success, product, and solution design.

You will help customers structure their product data, experiment with AI workflows, and build practical use cases that show how clean data can unlock new value, from better search and enrichment to automation and AI-driven content.

This is not a pure relationship management role. Much of your time will be spent exploring customer datasets, testing workflows, building proof-of-concept solutions, and helping customers understand how their data can be used more effectively.

What You’ll Do

Customer Onboarding & Data Setup

• Support onboarding of customer product catalogs into the platform
• Help map attributes, structure data, and identify gaps or inconsistencies
• Build simple proof-of-concept examples showing how AI and automation can improve catalog quality and search

Customer Problem Solving

• Troubleshoot issues related to data, workflows, and integrations
• Investigate root causes using APIs, documentation, and datasets

Internal Collaboration

• Work closely with product, engineering, and sales teams
• Share customer insights to help improve product features and workflows

Customer Value & Growth

• Help customers unlock more value from structured product data
• Identify opportunities to expand usage or support new initiatives

What We’re Looking For

• 4–7 years of experience in Customer Success, Solutions Consulting, Implementation, Technical Account Management, or similar roles within B2B SaaS
• Comfortable working with structured data such as product catalogs, attributes, spreadsheets, JSON, or CSV files
• Able to troubleshoot workflows and integrations, exploring APIs, documentation, and tools such as Postman when needed
• Curious about AI and automation, with interest in experimenting with LLMs or workflow tools to improve processes
• Strong communication and problem-solving skills, able to explain technical concepts clearly to customers

Bonus Experience

• Product Information Management (PIM) platforms
• E-commerce or marketplace systems
• Retail technology platforms
• Working with large datasets or catalog data

What You’ll Get

• Work with real product datasets from global retailers and brands
• Experiment with AI tools applied to real customer workflows
• Exposure to customers across Asia, Europe, and the Americas
• Opportunity to grow into product, solutions, or strategy roles
• A startup environment where you can help shape how customer solutions and onboarding evolve