Aged Care Sales & Engagement Consultant

Trilogy Care; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Bowen Hills office

Weekly team lunches

Job summary

Trilogy Care in Brisbane seeks a results-driven salesperson to join our mission-driven team delivering aged care solutions across Australia. This office-based role focuses on genuine client engagement, empathetic guidance, and achieving strong earnings linked to new client acquisition.

You will handle inbound/outbound calls, build rapport, explain care pathways, manage a CRM pipeline, and collaborate with onboarding.

Qualifications

• Proven success in sales, customer engagement, or client relations.
• Confident and calm phone presence.
• Ability to connect emotionally, read between the lines, and guide decisions.
• Comfortable working to KPIs, but with quality always front of mind.
• Experience in aged care, health, or community services is valued - but not essential.

Responsibilities

• Engage with inbound and outbound calls to guide aged care options.
• Build quick, meaningful relationships over the phone.
• Present support services with empathy and confidence.
• Explain care pathways clearly using strong communication.
• Manage your pipeline via CRM and follow up to drive conversions.
• Support seamless handover to onboarding team.

Skills

Proven sales success

Customer engagement

Confident phone presence

Empathy to guide decisions

KPIs mindset

Job description

Trilogy Care in Brisbane seeks a results-driven salesperson to join our mission-driven team delivering aged care solutions across Australia. This office-based role focuses on genuine client engagement, empathetic guidance, and achieving strong earnings linked to new client acquisition.

You will handle inbound/outbound calls, build rapport, explain care pathways, manage a CRM pipeline, and collaborate with onboarding.