Aged Care Admin Coordinator - Support Older Adults

Southern NSW Local Health District; Newcastle-Maitland; On-site; AUD 78,000 - 80,000; Full time

Benefits offered by this job

Salary Packaging

Superannuation

Job summary

Hunter New England Local Health District is seeking an organised and compassionate Administration Officer Level 4 to support the Transitional Aged Care Program at Wallsend Health Campus, Wattle Grove Cottage. The role focuses on coordinating brokered services for older clients, maintaining records, and collaborating with a multidisciplinary team.

Key duties include arranging external provider services, invoicing reconciliation, monthly reporting, and transport coordination for appointments, with

Qualifications

• Relevant qualifications and/or experience consistent with an Administration Officer Level 4 position.
• Demonstrated administrative experience, including accurate record keeping, data entry and database management.
• Strong organisational skills and the ability to prioritise competing demands and meet deadlines.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a multidisciplinary team.
• Initiative, flexibility and adaptability when responding to changing client needs and priorities.
• Strong attention to detail and a professional, positive approach.
• Empathy and caring approach when working with older people and their families.

Responsibilities

• Coordinating and arranging support services with external providers in a timely and efficient manner.
• Developing and maintaining positive working relationships with service providers and liaising with them regarding client needs and requirements.
• Maintaining accurate and up-to-date client records, including monitoring services and changes to client requirements.
• Reconciling service provider invoices against client services and maintaining accurate database records before forwarding invoices for processing.
• Generating monthly reports and assisting with monitoring brokerage expenditure.
• Organising transport services for clients attending medical and other essential appointments.
• Responding to enquiries from clients, families and advocates and assisting to resolve service-related issues.
• Liaising with the multidisciplinary team and external providers to support effective communication and continuity of care.
• Undertaking general administrative duties to support the smooth day-to-day operation of the program.

Skills

Organised

Communication skills

Interpersonal skills

Attention to detail

Empathy

Education

Administration Officer Level 4 qualification

Job description

Hunter New England Local Health District is seeking an organised and compassionate Administration Officer Level 4 to support the Transitional Aged Care Program at Wallsend Health Campus, Wattle Grove Cottage. The role focuses on coordinating brokered services for older clients, maintaining records, and collaborating with a multidisciplinary team.

Key duties include arranging external provider services, invoicing reconciliation, monthly reporting, and transport coordination for appointments, with