Aged Care Administration & Admissions Lead

Bolton Clarke; North Lismore; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Work-life balance

Supportive team

Career progression

Salary packaging

Private health insurance

EAP program

Job summary

Bolton Clarke is seeking an Administration Manager for Heritage Lodge in Murwillumbah. The role supports daily home operations, leads front desk activities, and manages admissions, records and expense processes.

You will drive sales inquiries, build referral partnerships with hospitals and GPs, and promote resident services to meet residents’ needs, while maintaining confidentiality and coordinating meetings and actions across teams.

Qualifications

• Recent and strong experience in an Administration role (aged care or healthcare desirable).
• Proven sales and customer service experience.
• High proficiency in Microsoft Office Suites, including Excel knowledge (essential).
• Experience with rostering management and hiring processes preferred.
• A caring and kind manner and be comfortable interacting with residents and their families.
• Experience or the ability to use various systems including quality management systems, internal database and Humanforce rostering system (desirable).
• Highly organised & able to effectively manage and prioritise multiple tasks.
• Ability to maintain a high level of confidentiality at all times.
• Valid working rights in Australia.
• Prior to commencement - complete a National Police Check and or a NDIS Workers Check (or willingness to obtain).

Responsibilities

• Provide overall administrative support that effectively contributes to the successful operation of the home.
• Manage sales enquiries from prospective residents, families and referrers.
• Conduct high-quality tours, converting enquiries into admissions through effective relationship management.
• Develop and maintain referral partnerships with hospitals, discharge planners, GPs, allied health professionals, and community groups.
• Promote available resident services, packages and lifestyle offerings, ensuring residents are aware of and can access options that best meet their needs
• Oversee/manage the front desk reception/concierge.
• Roster Management and Employee Compliance.
• Resident Admission record and documentation management.
• Ensure all home administration supplies, and equipment is maintained and consistent with requirements.
• Record and expense management.
• Coordinate meeting, minutes and action items.

Skills

Administration experience

Sales & customer service

MS Office & Excel

Rostering & scheduling

Communication & empathy

Confidentiality

Tools

Humanforce rostering

Quality management systems

Internal database

Job description

Bolton Clarke is seeking an Administration Manager for Heritage Lodge in Murwillumbah. The role supports daily home operations, leads front desk activities, and manages admissions, records and expense processes.

You will drive sales inquiries, build referral partnerships with hospitals and GPs, and promote resident services to meet residents’ needs, while maintaining confidentiality and coordinating meetings and actions across teams.