Aged Care Admin & Rostering Specialist

Bon Secours Mercy Health; Parkville; On-site; AUD 65,000 - 80,000; Full time

Job summary

Mercy Health in Parkville is seeking an organised Administration Officer to join the aged care team. Reporting to the Precinct Manager, you will provide high-quality administrative and rostering support for smooth daily operations.

You will coordinate staff rosters, manage workforce processes with Workday and RosterOn, and maintain accurate records while upholding confidentiality and exceptional customer service across residents, families, staff and management.

Qualifications

• Experience as Administration Officer or similar, preferably within aged care.
• Experience in roster planning and workforce coordination.
• Experience with Workday or roster management systems is desirable.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Strong communication and relationship-building skills.
• Excellent organization and ability to manage multiple priorities.
• High accuracy in data entry and records management.
• Strong customer service and professional demeanor.
• Confidentiality and discretion with sensitive information.
• Adaptable and tech-savvy with quick learning of new systems.

Responsibilities

• Provide administrative support to Service Manager and wider team.
• Coordinate and maintain staff rosters and scheduling.
• Manage workforce admin processes using Workday and RosterOn.
• Support rostering system implementation and improvements.
• Maintain employee records and staffing data.
• Facilitate communication between residents, families, staff, and management.
• Prepare reports, minutes, and other admin documents.
• Maintain filing systems and records management.
• Provide training on rostering processes and system updates.
• Ensure compliance with policies and privacy requirements.
• Deliver high-quality customer service and support managers.

Skills

Roster planning

Workforce coordination

Microsoft Office

Communication skills

Confidentiality

Organizational skills

Customer service

Adaptability

Staff training

Tools

Workday

RosterOn

Job description

Mercy Health in Parkville is seeking an organised Administration Officer to join the aged care team. Reporting to the Precinct Manager, you will provide high-quality administrative and rostering support for smooth daily operations.

You will coordinate staff rosters, manage workforce processes with Workday and RosterOn, and maintain accurate records while upholding confidentiality and exceptional customer service across residents, families, staff and management.