Administration Officer

Mercy Aged and Community Care Ltd; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Mercy Health Parkville is seeking an Administration Officer to support daily operations, rostering, and documentation. You will coordinate staff schedules, maintain records, and provide high‑quality admin support to residents, families, and management.

Ideal candidates bring rostering experience, proficiency in Workday/RosterOn, and strong Microsoft Office skills, with a commitment to confidentiality and excellent communication.

Qualifications

• Experience as an Administration Officer or similar, preferably in aged care.
• Experience with rostering systems (Workday, RosterOn) is highly desirable.
• Strong Microsoft Office skills (Word, Excel, Outlook, Teams).
• Excellent written and verbal communication with stakeholders at all levels.
• Ability to maintain confidentiality and manage sensitive information.

Responsibilities

• Provide comprehensive administrative support to the Service Manager and team.
• Coordinate and maintain staff rosters, shifts, and scheduling.
• Prepare reports, meeting minutes, and correspondence for stakeholders.
• Maintain filing systems and records management in line with policy.
• Train staff on roster processes and system updates; ensure policy compliance.

Skills

Roster planning

Scheduling

Communication skills

Data entry accuracy

Confidentiality

Tools

Workday

RosterOn

Microsoft Office Suite

Job description

Employment Type: Permanent Full-Time Location: Mercy Place Parkville, 1 Willam Street, Parkville Victoria 3052 Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Rajshree Bastianpillai | [e-mail]

Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the Opportunity

We are seeking an organised, proactive, and customer-focused Administration Officer to join our aged care team. Reporting to the Precinct Manager, you will play a key role in the smooth day-to-day operation of the facility, providing high-quality administrative and rostering support to ensure efficient service delivery. Working closely with residents, families, staff, and management, you will assist with a range of administrative functions, workforce coordination, and office operations while maintaining a high standard of professionalism, confidentiality, and customer service. Provide comprehensive administrative support to the Service Manager and wider team, ensuring the smooth day-to-day operation of the facility. Coordinate and maintain staff rosters, including roster changes, shift coverage, workforce scheduling, and staffing allocations. Manage workforce administration processes using Workday, RosterOn, and other workforce management systems. Support the implementation, maintenance, and continuous improvement of rostering and workforce management systems. Ensure employee records, roster data, and staffing information are accurate, up-to-date, and maintained in accordance with organisational requirements. Facilitate effective communication between residents, families, staff, management, and external stakeholders. Prepare reports, meeting minutes, correspondence, and other administrative documentation as required. Maintain accurate filing systems, records management, and document storage processes. Provide training and support to staff on roster-related processes and system updates where required. Ensure compliance with organisational policies, aged care standards, privacy requirements, and confidentiality obligations. Deliver high-quality customer service while supporting managers and staff with a range of administrative and operational tasks.

What You’ll Bring

You are reliable, compassionate, and highly organised, with a genuine commitment to supporting older Australians and delivering exceptional administrative support. Previous experience in an Administration Officer or similar administrative role, preferably within an aged care. Demonstrated experience in roster planning, scheduling, and workforce coordination. Experience using Workday, RosterOn, or similar workforce management and rostering systems is highly desirable. Strong proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams. Excellent written and verbal communication skills with the ability to build positive relationships across all levels. Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. High level of accuracy in data entry, record management, and administrative processes. Strong customer service and interpersonal skills, with a professional and approachable manner. Ability to maintain confidentiality and handle sensitive information with discretion. Adaptable and technology-savvy, with the ability to quickly learn new systems, processes, and ways of working. A genuine commitment to supporting older people and contributing to a positive aged care environment. You will also be required to provide evidence of, or in the process of obtaining: Police check

Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services. If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us! Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need. We look forward to welcoming you to your journey with Mercy Health.