Sales Consultant

Genesis; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Exposure to all facets of business

Learning & Development program

Parental leave & volunteering support

Vehicle lease program

CSR program

Job summary

Genesis Motors Australia is seeking a Sales Consultant to deliver a luxury customer experience while meeting sales targets and brand standards in a high-end retail setting on the Gold Coast. You will convert enquiries into leads, showcase vehicle features, and close sales through effective conversations and relationship-building.

The role requires strong communication, meticulous attention to detail, and the ability to manage paperwork and handovers.

Qualifications

• Experience in a luxury retail or hospitality customer-focused role.
• Strong communication skills.
• Positive and confident persona.
• High attention to detail with planning and organising skills.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office (Notes, Word, PowerPoint and Excel).
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Achieve and exceed sales targets.
• Convert enquiries (instore, web and phone) into leads and opportunities by understanding customer needs.
• Initiate and maintain relationships with potential clients with regular follow ups.
• Understand car features and provide detailed benefits, including competitive comparisons.
• Follow up on leads and opportunities and convert them into purchases.
• Assist customers with completing paperwork and handover of cars.
• Provide a world-class customer experience in a luxurious environment.
• CRM management, price/parts/accessories offering, contract consultation and delivery.

Skills

Customer-focused experience

Strong communication

Positive and confident

Attention to detail

Interpersonal & customer service

MS Office proficiency

Fast-paced environment

Tools

CRM software

Job description

Job description:

Working at Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique "Athletic Elegance" design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

The Opportunity

The Sales Consultant role at Genesis is responsible for consistently delivering a luxury customer experience while meeting key business targets, including sales and brand standards. This position requires a focus on maintaining a high-end retail environment through attention to detail, effective closing of sales and cross collaboration within your region. The Sales Consultant plays a fundamental role in driving business growth by being commercially minded, results-driven, and acting as a role model for Genesis Motors Australia.

Key Responsibilities:

• Achieve and exceed sales targets, contributing to overall business success.
• Convert enquiries (instore, web and phone) into leads and opportunities by understanding customer needs and interests, matching them to the most appropriate car.
• Initiate and maintain relationships with potential clients with regular follow ups, and build rapport with potential customers to improve the possibility of a sale
• Understand the characteristics, capabilities, and features of all cars and provide the potential customer with detailed features, advantages & benefits, including a comparison of different competitive models
• Follow up on all leads and opportunities and convert them into purchasing transactions
• Assist customers with completing the relevant paperwork required for a successful sale to be processed, maintain a high level of communication, and conduct the handover of cars to customers
• Provide a world-class customer experience, focusing on a welcoming, luxurious environment
• Provide customer prospect support including CRM Management, price/parts/accessories offering, contract consultation, general sales tasks, and delivery

About you

• Experience in a customer-focused role within the luxury retail or hospitality industry
• Strong communication skills
• Positive and confident persona
• Evidence of strong planning and organising skills, with high attention to detail
• Excellent interpersonal and customer service skills
• Intermediate to advanced computer skills (Microsoft Office – Notes, Word, PowerPoint and Excel)
• Ability to work in a fast-paced environment, managing multiple priorities simultaneously

Why work for Genesis Motors Australia?

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits:

• HMCA & GMAu:Exposure to all facets of the business, its products and future business.
• Learning & Development:Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations.
• Leave Benefits:Paid Parental Leave, Celebration , Volunteer, Exam Leave and more!
• Employee Vehicle Lease Program:Utilise our Hyundai Cars at a reduced price.
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
• EAP Converge:Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more.

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.