Part-Time Banking & Customer Experience Specialist

Commonwealth Bank; Corowa; On-site; AUD 28,000 - 48,000; Part time

Job summary

Commonwealth Bank in Corowa is seeking a part-time Customer Banking Specialist for a Multi Channel Branch. You will assist customers face-to-face and via phone/digital channels, performing financial transactions and loan/credit card applications, with training provided to support career growth.

The role supports 27 hours per week with a roster across specific weekdays, focusing on delivering seamless customer experiences in-branch and through digital options.

Qualifications

• Delivering consistent, friendly customer service in person and via channels.
• Ability to ask questions, listen, and clarify customer needs.

Responsibilities

• Assist customers with general banking transactions and inquiries.
• Build connections with customers through face-to-face conversations in-branch and via direct channels.
• Encourage use of in-branch technology and digital banking options.
• Complete Financial Health Checks to assess customers’ financial needs.
• Process applications for personal loans, credit cards and related products.
• Capture customer feedback and help resolve service gaps.

Skills

Customer service

Communication

Problem solving

Teamwork

Digital banking

Job description

Commonwealth Bank in Corowa is seeking a part-time Customer Banking Specialist for a Multi Channel Branch. You will assist customers face-to-face and via phone/digital channels, performing financial transactions and loan/credit card applications, with training provided to support career growth.

The role supports 27 hours per week with a roster across specific weekdays, focusing on delivering seamless customer experiences in-branch and through digital options.