Part-Time Banking Specialist: Help Customers Achieve Goals

Cba; Sydney; On-site; AUD 80,000 - 100,000; Part time

Benefits offered by this job

Uncapped commissions

Job summary

CommBank is hiring a Customer Banking Specialist at Bankstown City Plaza Branch in NSW to deliver in-branch banking support and financial advice. This part-time role (28.75 hours/week) focuses on home loans, accounts maintenance, financial health checks, and guiding customers through digital banking options.

Roster is fixed: Monday to Friday 9:30am–4:00pm; applicants with customer-service experience in financial services, retail or hospitality are encouraged to apply, including Vietnamese

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
• Vietnamese language skills highly desirable

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer Service

Communication

Problem Solving

Retail Experience

Vietnamese

Job description

CommBank is hiring a Customer Banking Specialist at Bankstown City Plaza Branch in NSW to deliver in-branch banking support and financial advice. This part-time role (28.75 hours/week) focuses on home loans, accounts maintenance, financial health checks, and guiding customers through digital banking options.

Roster is fixed: Monday to Friday 9:30am–4:00pm; applicants with customer-service experience in financial services, retail or hospitality are encouraged to apply, including Vietnamese