Aftermarket Consultant

Sydney BMW; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Sydney BMW and Sydney MINI Garage are seeking an Aftermarket Consultant who shares our belief that premium service comes from how guests feel when they deal with us. You’ll help guests personalise and protect their BMW or MINI, guiding them through suitable aftermarket products with clear, confident advice from first introduction through to delivery.

You’ll build trust, achieve sales targets through relationships and product knowledge, coordinate with sales, service and delivery teams, and

Qualifications

• Experience in automotive aftermarket or premium retail environments.
• Strong communication and relationship-building skills.
• Able to translate product benefits into confident guest decisions.

Responsibilities

• Help guests personalise and protect their BMW or MINI with aftermarket products.
• Explain product benefits, pricing and options clearly for confident decisions.
• Achieve sales targets through relationships, knowledge and follow-up.
• Coordinate with sales, service and delivery teams to fulfil promises.
• Maintain accurate records and ensure delivery readiness.
• Add thoughtful personal touches to enhance the guest experience.

Skills

Sales experience

Job description

Premium vehicles. Thoughtful advice. An experience guests remember.

At Sydney BMW and Sydney MINI Garage, we believe a premium experience is about more than the vehicle — it’s about how people feel when they deal with us.

Every guest who walks through our doors should feel that we genuinely care about their time, their vehicle and their day.

We’re looking for an Aftermarket Consultant who shares that belief: someone who builds trust naturally, takes pride in achieving results and understands that the smallest personal touch can leave the biggest impression.

The opportunity

You’ll help guests personalise and protect their BMW or MINI, guiding them through suitable aftermarket products and accessories with clear, confident advice.

From your first introduction through to delivery, you’ll make the process feel considered, personal and effortless.

In this role, you will:

• Discover what matters to each guest and recommend products that suit their vehicle, lifestyle and needs.
• Explain product benefits, pricing and options clearly so guests can make confident decisions.
• Achieve sales targets through strong relationships, product knowledge and consistent follow-up.
• Coordinate with sales, service and delivery teams to ensure every promise is followed through.
• Maintain accurate records and ensure products are arranged in time for delivery.
• Notice opportunities to add a thoughtful personal touch and make a guest’s day.

The person we’re looking for

You bring warmth, confidence and commercial drive. You enjoy selling because you believe in the value you provide, and you take ownership of the experience from beginning to end.

You’ll be a strong fit if you:

• Listen with curiosity and connect comfortably with different people.
• Have sales experience in automotive aftermarket, premium retail, hospitality or another customer-focused environment.
• Are organised, proactive and reliable with the details.
• Welcome feedback and hold yourself to high standards.
• Work generously across departments and celebrate shared success.
• Bring emotional intelligence alongside the ability to achieve results.

Our approach to hospitality

We’re inspired by the principles of Unreasonable Hospitality: being intentional about how we care for people, noticing what others might miss and finding thoughtful ways to exceed expectations.

Here, that might mean remembering a guest’s preferences, anticipating a question, resolving an issue before it affects delivery or making someone feel especially welcome.

High standards and strong relationships belong together.