After-Hours Team Leader: 24/7 Support & Impact

Wellways Australia; Ballarat; On-site; AUD 53,000 - 76,000; Part time

Benefits offered by this job

Salary packaging

Meal and entertainment allowance

Employee Assistance Program

Job summary

Wellways Australia is seeking an After Hours Team Leader to provide operational support to the After Hours and Intake teams, while helping continue to improve 24/7 support across the organisation.

The role blends leadership with hands-on coverage on a dedicated roster, supervising staff, rostering, onboarding, reporting, and building strong internal relationships to ensure consistent, accessible services for participants.

Qualifications

• Excellent communication and interpersonal skills.
• Australian work rights to work in Australia.
• NDIS Worker Orientation Module Certificate is desired.
• Satisfactory National Police Records Check required.
• NDIS Worker Screening Check required.
• Working with Children Check required.

Responsibilities

• Performing duties as an After-Hours agent on a dedicated roster.
• Supporting After Hours program operations, including rostering and daily management.
• Supervising staff, providing performance development and managing performance.
• Recruiting and onboarding staff, ensuring proper orientation and development.
• Collecting and reporting data for monitoring and evaluation.
• Improving system response to participants and ensuring accessible services.

Skills

Excellent communication

Australian work rights

Education

Relevant tertiary qualifications

Job description

Wellways Australia is seeking an After Hours Team Leader to provide operational support to the After Hours and Intake teams, while helping continue to improve 24/7 support across the organisation.

The role blends leadership with hands-on coverage on a dedicated roster, supervising staff, rostering, onboarding, reporting, and building strong internal relationships to ensure consistent, accessible services for participants.