After Hours Team Leader

Wellways Australia; Ballarat; On-site; AUD 53,000 - 76,000; Part time

Benefits offered by this job

Salary packaging

Meal and entertainment allowance

Employee Assistance Program

Job summary

Wellways Australia is seeking an After Hours Team Leader to provide operational support to the After Hours and Intake teams, while helping continue to improve 24/7 support across the organisation.

The role blends leadership with hands-on coverage on a dedicated roster, supervising staff, rostering, onboarding, reporting, and building strong internal relationships to ensure consistent, accessible services for participants.

Qualifications

• Excellent communication and interpersonal skills.
• Australian work rights to work in Australia.
• NDIS Worker Orientation Module Certificate is desired.
• Satisfactory National Police Records Check required.
• NDIS Worker Screening Check required.
• Working with Children Check required.

Responsibilities

• Performing duties as an After-Hours agent on a dedicated roster.
• Supporting After Hours program operations, including rostering and daily management.
• Supervising staff, providing performance development and managing performance.
• Recruiting and onboarding staff, ensuring proper orientation and development.
• Collecting and reporting data for monitoring and evaluation.
• Improving system response to participants and ensuring accessible services.

Skills

Excellent communication

Australian work rights

Education

Relevant tertiary qualifications

Job description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

• Build a rewarding career with an organisation that truly puts people first!
• SCHADS 4B ($46.70 per hour) + superannuation + salary packaging benefits
• Permanent Part-Time opportunity based in Geelong

About The Opportunity

Working under the guidance of the NDIS Specialist, the After Hours Team Leader will provide operational support to the After Hours and Intake team, as well as working to continuously improve the 24/7 support provided to the wider Wellways organisation.

The After Hours Team Leader is a blended role of leadership responsibilities alongside some ongoing active support within the After Hours roster.

The Team Leader's responsibilities include:

• Performing duties as an After-Hours agent on a dedicated roster
• Supporting After Hours program operations, including rostering and daily management.
• Supervising staff, providing performance development, training, and managing performance.
• Recruiting and onboarding staff, ensuring they are properly oriented, supported, and developed.
• Collecting and reporting data for monitoring and evaluation.
• Improving system response to participants, ensuring services are accountable, available, and accessible.
• Maintaining reporting and information systems.
• Building effective internal relationships to ensure consistent service delivery across the organization.

To be successful in this role, you will need:

• Relevant Tertiary Qualifications, or equivalent experience
• Excellent communication and interpersonal skills
• Right to work within Australia
• Current valid Driver’s Licence and the ability to undertake some travel
• NDIS Worker Orientation Module Certificate
• Satisfactory National Police Records Check
• NDIS Worker Screening Check
• Working with Children's Check

What We Offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
• Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Wellways is committed to the health and safety of its employees and participants and strongly encourages all workers to be fully vaccinated including relevant boosters for COVID-19.

Job Description Summary

Working under the guidance of the NDIS Specialist, the After-Hours Team Leader will provide operational support to the After-Hours team, as well as working to continuously improve the 24/7 support provided to the wider Wellways organisation.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close

11/10/2026