Advanced Metering Scheduler & Field Coordinator

Service Stream; Melbourne; Sur place; AUD 55 000 - 69 000; Temps partiel

Résumé du poste

Service Stream's Utilities division is seeking a Works Coordinator to join our Advanced Metering team in Melbourne. This casual/part-time role focuses on scheduling and coordinating field staff across multiple contracts to ensure timely completion of work orders, with strong emphasis on compliance and service quality.

The role involves day-to-day scheduling, data consolidation, and inbound/outbound calls, working with client systems and databases to uphold contractual standards and customer

Qualifications

• 12 months in Customer Service, Scheduling or Technical Support.
• MS Office: Word, Excel, Outlook.
• Basic electrical metering knowledge is an advantage.
• Excellent organisational and administrative skills.
• High level attention to detail.

Responsabilités

• Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames.
• Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems.
• Available on a rotating shift (7:30am-4:30pm) to manage inbound customer calls using client systems.
• Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access.
• Identify and consolidate data from the client in order to plan and allocate work orders.
• Maintain field resource leave requests to ensure adequate resourcing.
• Working efficiently with Service Stream and client systems and databases.
• Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer.
• Undertake and complete any other duties as requested by the Scheduling & Performance Manager.
• Strong focus on problem solving, compliance and servicing the client's expectations.

Connaissances

Customer service

Scheduling

MS Office

Attention to detail

Outils

Excel

Description du poste

Service Stream's Utilities division is seeking a Works Coordinator to join our Advanced Metering team in Melbourne. This casual/part-time role focuses on scheduling and coordinating field staff across multiple contracts to ensure timely completion of work orders, with strong emphasis on compliance and service quality.

The role involves day-to-day scheduling, data consolidation, and inbound/outbound calls, working with client systems and databases to uphold contractual standards and customer