Administrator

Terra Industrial New Zealand; Toowoomba Regional; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary & benefits

Training & career development

Long-term career security

Parental leave: 16 weeks primary / 2 n

Job summary

Hastings Deering (Australia) Ltd is seeking an Administrator in Toowoomba for a permanent full-time role, Monday to Friday. You will build strong customer relationships, process transactions, and support inventory and order management using MS Dynamics and AX.

This position offers growth, training, and a stable career in a leading Caterpillar dealership network. Ideal candidates have administrative experience, attention to detail, and strong communication skills.

Qualifications

• Proven administrative work history with strong customer service.
• Efficient data entry and high attention to detail.
• Experience with MS Office, ERP and AX Business Systems.
• Ability to work in a fast-paced environment and with teams.

Responsibilities

• Build and maintain relationships with key customer accounts, delivering exceptional service.
• Process credit returns, COD transactions, and customer credits accurately.
• Maintain cash sales records and manage non-trade POs.
• Coordinate and manage parts backorders and communicate resolutions.
• Support inventory and parts tracking through internal systems (Dynamics, PCC).
• Monitor orders and stock levels to ensure accurate records.

Skills

Administrative experience

Customer service

Data entry

Time management

Communication skills

Problem solving

Education

Business/Office Administration

Tools

Microsoft Dynamics

AX ERP

MS Office

Job description

Company : Hastings Deering (Australia) Ltd

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

Hastings Deering is currently looking for an Administrator to join our team in Toowoomba. This is a Permanent Full Time position working Monday - Friday.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from:

• Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development - Opportunities for training, mentorship, and career development specific to your role.
• Stable & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Innovation & Improvement - We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
• Global Opportunities - Access to growth opportunities at a regional, national, and international level through our global Sime network.
• Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Team & Culture - Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment.
• Parental Leave - Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.

About the Role

Hastings Deering is currently looking for an Administrator to join our team in Toowoomba. This is a Permanent Full Time position working Monday - Friday.

As an Administrator, some of your responsibilities may include:

• Build and maintain strong relationships with key customer accounts, delivering exceptional customer service and support.
• Process credit returns, COD (Cash on Delivery) transactions, and customer credits accurately and in line with company procedures.
• Maintain accurate cash sales records and manage non-trade purchase orders (POs).
• Coordinate and manage parts backorders, ensuring timely communication and resolution.
• Support inventory management and parts tracking through internal systems, including Microsoft Dynamics and PCC.
• Monitor orders, stock levels, and transactions to ensure accurate records and efficient operations.
• Liaise with customers, suppliers, and internal departments to facilitate smooth business operations.
• Provide general administrative and operational support to maintain workflow efficiency.

About You

A successful teammate will have experience in:

• Proven administrative work history with demonstratable experience.
• A strong focus on teamwork and customer service delivery
• Desired experience in an administrative position within a fast-paced environment, efficient data entry skills and high attention to detail are essential.
• Ability to work with management and staff to assist in the delivering of required outcomes.
• Effective time management skills, along with well-developed (verbal and written) communication skills.
• Be able to show initiative, solve problems and make decisions.
• Understanding of job workflow and SIP processes
• Qualifications in Business/Office Administration (desirable)
• Experience and knowledge of advanced MS office package, ERP and AX Business Systems

Enquiries: 1300 071 618

Contact: Alex Kostowski - Talent Acquisition Partner

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.