Service Technician

dormakaba Australia & New Zealand; Mackay Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Company Vehicle

Mobile Phone

iPad

Health Insurance Discount

AAA Nominations and Awards

Wellbeing Committee initiatives

WhereFit discounts

Job summary

dormakaba Australia & New Zealand is seeking a Service & Installation Technician to join our Best Doors team in Paget. This hands-on, field-based role installs, services, maintains, and repairs residential and commercial garage and roller door systems across the Mackay region.

You will be on customer sites delivering exceptional service and ensuring safety and quality in every task. Reporting to the Branch Manager, you will be the face of the business, building strong client relationships and

Qualifications

• Experience using hand and power tools in a trade, installation or service environment.
• Strong commitment to workplace health and safety practices.
• Excellent customer service and communication skills.
• Ability to work independently, manage daily workloads and solve problems on site.
• Current driver's licence and willingness to travel throughout the local service area.

Responsibilities

• Install, service and repair garage and roller door systems.
• Replace motors and associated door components.
• Travel daily to customer and project sites across the branch service area.
• Complete multiple installations and multiple service jobs each day.
• Conduct site inspections, measurements and fault finding.
• Build strong customer relationships and identify opportunities for additional service work.
• Complete service reports and job documentation using a tablet-based system.
• Ensure all work complies with safety and quality standards.
• Provide support for emergency callouts when required.

Skills

hand and power tools

health and safety

customer service

independent worker

driving licence

Job description

Position Overview

We are seeking a Service & Installation Technician to join our Best Doors team in Paget. This hands-on, field based role is responsible for the installation, servicing, maintenance, and repair of residential and commercial garage and roller door systems throughout the region.

Reporting to the Branch Manager, you will be the face of the business on customer sites, delivering exceptional service while ensuring all work is completed safely, efficiently, and to the highest quality standards.

What You Will Do

• Install, service and repair garage and roller door systems
• Replace motors and associated door components
• Travel daily to customer and project sites across the branch service area
• Complete multiple installations and multiple service jobs each day
• Conduct site inspections, measurements and fault finding
• Build strong customer relationships and identify opportunities for additional service work
• Complete service reports and job documentation using a tablet-based system
• Ensure all work complies with safety and quality standards
• Provide support for emergency callouts when required

What We Require

• Experience using hand and power tools in a trade, installation or service environment
• Strong commitment to workplace health and safety practices
• Excellent customer service and communication skills
• Ability to work independently, manage daily workloads and solve problems on site
• Current driver's licence and willingness to travel throughout the local service area

What We Prefer

• Experience with garage doors, roller doors or similar building products -highly regarded
• Current forklift ticket – or willingness to obtain one in the future
• Experience using job management systems or mobile technology in the field
• Ability to work at heights with current Working with heights ticket – or willingness to obtain one

What We Offer

• Fully Maintained Company Vehicle, Mobile Phone, iPad
• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.