Administrative Officer/ Ward Clerk - Acute Assessment Unit, General Surgery

Monash Health; Melbourne; On-site; AUD 33,000 - 39,000; Part time

Benefits offered by this job

Access to onsite gym

Salary packaging

Onsite staff car parking

Employee Assistance Program

Job summary

Monash Health in Dandenong Hospital is seeking a dedicated Ward Clerk to join the Acute Assessment Unit. You will be the first point of contact for patients and visitors, handling patient information and coordinating non-clinical tasks to support clinical teams.

The role offers a permanent part-time arrangement with varied shifts and opportunities to engage with a multidisciplinary team, build strong patient relationships, and contribute to efficient ward operations.

Qualifications

• Proven Ward Clerk or Administrative Officer with strong communication skills.
• Experience in a healthcare setting is desirable.
• Ability to work in a dynamic, fast-paced environment.
• Demonstrates empathy, adaptability and teamwork.

Responsibilities

• Manage patient information and records.
• Order and manage medical/surgical consumables for the unit.
• Build strong relationships with patients and carers.
• Orientate patients to our ward and procedures.
• Collaborate with the multi-disciplinary health team.
• Support the team with non-clinical tasks.

Skills

Ward Clerk experience

Excellent communication

Customer service

Teamwork

Interpersonal skills

Adaptability

Job description

Location: Dandenong, VIC, AU, 3175

Employment Type: Part Time

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Exciting opportunity to join our clerical team in the Acute Assessment Unit, Dandenong Hospital.

We have a permanent, part-time position for an experienced Ward Clerk.

Position Hours:

16:00 - 20:00 Tuesday, Wednesday and Thursday

08:00 - 14:30 Sunday

About Us

AAU is a General Surgical Unit with medical outliers. AAU services 16 beds, admitting patients with, but not limited to general plastic, orthopaedic, colorectal and general surgeries. Our patients are projected to have a 24-72hrs stay following assessment and treatment. Further admitted days may result in intra-ward transfers for ongoing care.

We are a unit that follows a Ward Governance structure: a system to optimise care outcomes for our patients bycollaborating with specialised disciplines to meet the client’s health goals. Under this model of care, we recognise and encourage allteam members toengage in innovative activities to improve the patient experience. In line with this,the clerical team memberwill be encouraged to communicate in harmony with the consumer, Nursing, Medical, Allied Health and Pharmacy team members.

About the Role

We are seeking a highly motivated and enthusiastic ward clerk to join our team. You will work under the supervision and delegation of the Nurse Manager. The Clerical team member is the first point of contact for our patients and visitors. You will be responsible for maintaining excellent service delivery by improving the patient experience. The role is responsible for but not limited to:

• Management of patient information
• Ordering and management of medical/surgical consumables for the unit
• Building strong consumer relationships
• Orientating patients to our ward
• Collaborating with the Multi-disciplinary team
• Supporting the team with non-clinical tasks

About You

You are a proven Ward Clerk or Administrative Officer with excellent communication and interpersonal skills and a willingness to commit to team work.

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

• Previous experience working as a Ward Clerk (desirable)
• Previous experience within a healthcare setting (desirable)
• The ability to work in a dynamic, fast paced environment
• Excellent customer services skills and ability to remain calm and helpful in a changing environment
• Exceptional interpersonal and communication skills
• Enthusiasm, compassion & the ability to work collaboratively with a multidisciplinary health team
• Have a passion for and are able to learn new systems and processes quickly

In Return:

• Access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge base
• Access to our onsite gym
• Salary packaging to increase your take-home pay
• Access to onsite staff car parking
• Access to the Employee Assistance Program

For a confidential discussion and to explore this opportunity further, please reach out to Niki Spry, Nurse Manager on [phone].

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We areFullHearted, OpenMindedandAllIn, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.