Administrative Officer/ Ward Clerk - Acute Assessment Unit, General Surgery

Monash Health; Greater Dandenong; Presencial; AUD 40.000 - 56.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

In-house learning portals

Onsite gym

Salary packaging

Onsite staff car parking

Employee Assistance Program

Descripción de la vacante

Monash Health in Dandenong Hospital’s Acute Assessment Unit is offering a permanent part-time Ward Clerk role. You will be the first point of contact for patients and visitors, handling patient information, coordinating consumables, and supporting the multidisciplinary team to enhance the patient experience.

The role requires previous ward clerk or administrative experience in a healthcare setting, strong communication and customer service, and the ability to adapt in a busy environment.

Formación

• Ward Clerk experience desirable.
• Experience in a healthcare setting desirable.
• Ability to work in a dynamic, fast-paced environment.
• Excellent customer service skills and ability to remain calm in changing environments.
• Exceptional interpersonal and communication skills.
• Ability to collaborate with a multidisciplinary health team.
• Willingness to learn new systems and processes quickly.

Responsabilidades

• Management of patient information.
• Ordering and management of medical/surgical consumables for the unit.
• Building strong consumer relationships.
• Orientating patients to our ward.
• Collaborating with the multi-disciplinary team.
• Supporting the team with non-clinical tasks.

Conocimientos

Ward Clerk

Healthcare setting

Dynamic environment

Customer service

Interpersonal skills

Communication skills

Team collaboration

Learning new systems

Descripción del empleo

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Exciting opportunity to join our clerical team in the Acute Assessment Unit, Dandenong Hospital.

We have a permanent, part-time position for an experienced Ward Clerk.

Position Hours:

16:00 - 20:00 Tuesday, Wednesday and Thursday

08:00 - 14:30 Sunday

About Us

AAU is a General Surgical Unit with medical outliers. AAU services 16 beds, admitting patients with, but not limited to general plastic, orthopaedic, colorectal and general surgeries. Our patients are projected to have a 24-72hrs stay following assessment and treatment. Further admitted days may result in intra-ward transfers for ongoing care.

We are a unit that follows a Ward Governance structure: a system to optimise care outcomes for our patients bycollaborating with specialised disciplines to meet the client’s health goals. Under this model of care, we recognise and encourage allteam members toengage in innovative activities to improve the patient experience. In line with this,the clerical team memberwill be encouraged to communicate in harmony with the consumer, Nursing, Medical, Allied Health and Pharmacy team members.

About the Role

We are seeking a highly motivated and enthusiastic ward clerk to join our team. You will work under the supervision and delegation of the Nurse Manager. The Clerical team member is the first point of contact for our patients and visitors. You will be responsible for maintaining excellent service delivery by improving the patient experience. The role is responsible for but not limited to:

• Management of patient information
• Ordering and management of medical/surgical consumables for the unit
• Building strong consumer relationships
• Orientating patients to our ward
• Collaborating with the Multi-disciplinary team
• Supporting the team with non-clinical tasks

About You

You are a proven Ward Clerk or Administrative Officer with excellent communication and interpersonal skills and a willingness to commit to team work.

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

• Previous experience working as a Ward Clerk (desirable)
• Previous experience within a healthcare setting (desirable)
• The ability to work in a dynamic, fast paced environment
• Excellent customer services skills and ability to remain calm and helpful in a changing environment
• Exceptional interpersonal and communication skills
• Enthusiasm, compassion & the ability to work collaboratively with a multidisciplinary health team
• Have a passion for and are able to learn new systems and processes quickly

In Return:

• Access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge base
• Access to our onsite gym
• Salary packaging to increase your take-home pay
• Access to onsite staff car parking
• Access to the Employee Assistance Program

For a confidential discussion and to explore this opportunity further, please reach out to Niki Spry, Nurse Manager on (03) 9554 1***.

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We areFullHearted, OpenMindedandAllIn,enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.