Administrative Officer - Diabetes

Monash Health; Melbourne; On-site; AUD 40,000 - 50,000; Part time

Benefits offered by this job

Salary packaging

Onsite gym (Fitness facilities)

Fitness Passport access

Professional development opportunities

Mentoring

Job summary

Monash Health in Melbourne’s south-east seeks an Administration Assistant on a part-time basis to support our Diabetes Unit at Dandenong and Clayton Hospitals.

You will provide courteous front-desk reception, booking and data-entry support to ensure clinics run smoothly and patients receive timely care across sites.

Qualifications

• Experience in health service administration (desirable).
• Proficiency in Word and Excel.
• Strong time management and prioritisation abilities.
• Ability to work in a team and autonomously.

Responsibilities

• Provide courteous and professional reception service.
• Facilitate the management of the diabetes clinics including arrive, depart, booking follow up appointments, printing and forwarding clinic correspondence to patients GP's and other specialists.
• Answering phone calls, take accurate phone messages and re-direct to the necessary department if required.
• Supporting the wider Diabetes team as required.

Skills

Computer skills

Time management

Accountability

Healthcare administration

Teamwork

Communication

Customer service

Prioritisation

Adaptability

Tools

Word

Excel

IPM

Job description

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

To see first‑hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

About the Department / Program

The Diabetes Unit specializes in Outpatient clinics based across several Monash Health sites and Private Endocrinologist clinics based at Dandenong.

The purpose of the Administration team is to provide an excellent first impression of Monash Health by providing a friendly, courteous and professional greeting. Administration support to the wider Diabetes team to ensure a high standard of data accuracy and data entry are executed at all times for both our Outpatient clinics and Private Endocrinology clinics.

About the Role

Join our team as an Administration Assistant on a part time basis (49 hours per fortnight), ongoing to work at both Dandenong Hospital and Clayton Hospital.

The specific days required are;

• Tuesday at Dandenong 0830-1500
• Wednesday at Clayton 0830-1700
• Thursday at Dandenong 1500-2030 (fortnightly only)
• Friday at Dandenong 1830-1700

In this role, you will be guided under the leadership of the Administration Manager and working with the broader Diabetes team.

You will be required to;

Provide courteous and professional reception service

Facilitate the management of the diabetes clinics including arrive, depart, booking follow up appointments, printing and forwarding clinic correspondence to patients GP's and other specialists

• Answering phone calls, take accurate phone messages and re-direct to the necessary department if required
• Supporting the wider Diabetes team as required

About You

To be successful in this healthcare role, you will bring the following demonstrated skills, experience, and attributes:

• Demonstrated high level computer knowledge and proficiency in software programs used at Monash Health Diabetes eg Word, Excel, iPM (desirable)
• Time management skills including capacity to prioritise effectively to meet the requirements of the position
• Undertakes responsibility for work performed with a substantial level of accountability and responsibility
• Demonstrated experience in health service administration (desirable)
• Ability to work in a team environment and autonomously
• Adaptable to change with processes and technical systems
• Possess excellent communication skills
• Display a high level of customer service at all times
• Ability to function calmly, systemically and efficiently with several streams of concurrent activity
• Be able to work under challenging situations
• Be able to prioritise tasks
• Willing and able to work in all areas of the Department
• Express teamwork qualities

Why you will love working with us

Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you. Upon your appointment, we will provide you with:

• A supportive and cohesive sub-team, working within a larger consumer relations team.
• Professional development courses, seminars and mentoring.
• Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs.
• Salary packaging.
• Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.

For a confidential discussion and to explore this opportunity further, please reach out toKim Barker, Administration Manager on 03 9554 1***

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We’re FullHearted, OpenMinded and AllIn, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.