Patient Services Assistant - Victorian Heart Hospital

Monash Health; Melbourne; On-site; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Salary packaging

Novated leasing

5 weeks annual leave (pro rata for pt)

Onsite gym and Fitness Passport

Free annual flu vaccination

Uniform and laundry allowance

Job summary

Monash Health is seeking a Patient Services Assistant to join the Victorian Heart Hospital in Clayton on a part-time, ongoing basis. The role involves supporting clinical teams with patient care, cleaning, and safe handling of equipment within a busy hospital environment.

Mandatory qualification is Certificate III in Health Services Assistance. Opportunities include various shifts, with a focus on safety, teamwork, and compassionate patient support in a leading public health service in Victoria.

Qualifications

• Experience in patient services within hospital, aged care or cleaning settings.
• Strong knowledge of infection control and hygiene practices.
• Passion for patient care, consistently demonstrating respect and empathy.
• Reliable and punctual team member with strong verbal and written communication skills.
• Intermediate computer skills to support daily tasks and documentation.
• Ability to work independently and collaboratively within a team environment.
• Committed to following manual handling, safety protocols and procedural instructions.

Responsibilities

• Daily ward cleaning, discharge room cleans, and unscheduled cleans
• Patient transfers using equipment such as hoists, slides, bed movers and wheelchairs
• Ensuring adherence to infection prevention protocols at all times.
• Bed making and discharge cleans
• Mortuary transfers
• Ward equipment, cleaning and transferring
• Supporting clinical staff with patient care tasks as directed
• Physical work including lifting and manual handling

Skills

Patient services

Infection control

Patient care

Reliability

Communication

Computer skills

Teamwork

Manual handling safety

Education

Certificate III in Health Services Assistance

Job description

Location: Clayton, VIC, AU, 3168

Employment Type: Full Time and / or Part Time

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives.

About the Role

Join our team as a Patient Services Assistant on a part time, ongoing basis to work at The Victorian Heart Hospital based in Clayton. In this role, you will be guided under the leadership of the General Services Manager and working with the broader Support Services team.

PSAs play a vital role in supporting clinical team in the delivery of patient care. PSAs do a range of tasks including, but not limited to, cleaning, patient transfers, and equipment handling. Working as part of a team and on their own, PSAs are responsible for maintaining a high standard of cleanliness, safety, and patient support across the hospital.

Key responsibilities include (but not limited to):

• Daily ward cleaning, discharge room cleans, and unscheduled cleans
• Patient transfers using equipment such as hoists, slides, bed movers and wheelchairs
• Ensuring adherence to infection prevention protocols at all times.
• Bed making and discharge cleans
• Mortuary transfers
• Ward equipment, cleaning and transferring
• Supporting clinical staff with patient care tasks as directed
• Physical work including lifting and manual handling

We currently have the following opportunities available:

Position 1

Days: Thursday - Friday

Hours: 7.00 – 14.30 (7 hrs)

Total hours per fortnight: 28

Position 2

Hours: 22.30 - 07.00 (8 hrs)

Total hours per fortnight: 40

Position 3

Days: Monday

Hours: 10.00 – 18.30 (8 hrs)

Total hours per fortnight: 16

About You

To be successful in this healthcare role, you will bring the following demonstrated skills, experience, and attributes:

• Experience in patient services within hospital, aged care or cleaning settings
• Strong knowledge of infection control and hygiene practices
• Passion for patient care, consistently demonstrating respect and empathy
• Reliable and punctual team member with strong verbal and written communication skills
• Intermediate computer skills to support daily tasks and documentation
• Ability to work independently and collaboratively within a team environment
• Committed to following manual handling, safety protocols and procedural instructions

Mandatory requirements of the role

• Certificate III in Health Services Assistance

Why you will love working with us

As a PSA, you will play a vital role in supporting patient care while working within a supportive and inclusive team culture. Monash Health offers ongoing opportunities for professional development and leadership training. PSAs benefit from job stability within Victoria’s largest public health service, along with clear career pathways across support services.

As a Monash Health employee you will enjoy a variety of benefits, such as:

• Salary packaging.
• Novated leasing for vehicle options.
• Full-time employees accrue 5 week’s annual leave (pro rata for part-time employees).
• Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.
• Free annual flu vaccination.
• Uniform and laundry allowance.

About the Department / Program

The Support Services team is a collaborative and dedicated group that plays a crucial role in maintaining a safe, clean, and welcoming environment for patients, visitors, and staff. Our culture is built on respect, compassion, and excellence, and we are committed to continuous improvement and professional development.

Australia’s first dedicated cardiac hospital, located in Clayton at Monash University’s Clayton campus. It offers world-class cardiovascular care, research, and education, with advanced facilities for cardiac procedures, imaging, and specialist treatment.

For a confidential discussion and to explore this opportunity further, please reach out to Paul on 7511 1493.

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive,supportiveand future-focused, underpinned by clear values and a commitment to continuous improvement.

Ourteamsplay a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity,transparencyand excellence.

You’llbe encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are FullHearted, OpenMinded and AllIn, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.