Administrative Officer - Surgical

Monash Health; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Monash Health in Melbourne is seeking an experienced Elective Surgery Clerk to provide essential administrative support across multiple sites. You will coordinate bookings, handle patient enquiries, process REA documentation, and manage data entry and scanning of patient files.

This role requires healthcare administration experience, strong computer skills with MS Office, EMR/iPM/SMR and Outlook, and a patient-centered approach.

Qualifications

• Experience in healthcare administration or similar environment.
• Strong computer literacy with MS Office and patient management systems.
• Excellent written and verbal communication with a patient-focused approach.

Responsibilities

• Coordinate and deliver administrative functions related to elective surgery bookings across multiple sites
• Manage patient enquiries from referral through to admission
• Process Requests for Elective Admission (REA) documentation
• Complete accurate data entry and appointment scheduling using systems such as iPM, EMR, SMR, and Outlook
• Prepare, collate, and scan patient documentation in line with records management requirements

Skills

Healthcare administration

Clerical skills

Communication

Data entry

Tools

Microsoft Office

Outlook

iPM/EMR/SMR

Job description

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

About Us

Monash Health’s Elective Surgery Services delivers coordinated, patient-centred care across a wide range of surgical specialties, supporting patients from referral through to admission and treatment. Our teams work collaboratively across multiple hospital sites to ensure timely access to care, high standards of safety and quality, and a respectful, supportive experience for every patient.

About the Role

Are you a people-focused administrator who enjoys working in a fast-paced, team-oriented environment and supporting patients through an important stage of their healthcare journey?

Monash Health Elective Surgery Services is seeking enthusiastic and compassionate Clerical Staff to join our busy team. This is a rewarding opportunity to contribute to high-quality patient care by delivering efficient, respectful, and reliable administrative support across a range of surgical specialties. As an Elective Surgery Clerk, you will play a key role in managing patients on the Elective Surgery Waiting List and supporting a smooth, well-coordinated surgical journey. You will be part of a large, supportive team that values collaboration, accountability, and patient-centred care.

• Monday to Friday

8am to 4.30pm

Key Responsibilities:

• Coordinate and deliver administrative functions related to elective surgery bookings across multiple sites
• Manage patient enquiries from referral through to admission
• Process Requests for Elective Admission (REA) documentation
• Completeaccuratedata entry and appointment scheduling using systems such asiPM, EMR, SMR, and Outlook
• Prepare, collate, and scan patient documentation in line with records management requirements

About You

You bring experience in healthcare administration, with strong computer literacy and a sound understanding of medical terminology and patient administration systems. You will demonstrate well-developed clerical and administrative capability, excellent communication skills, and a proactive approach to problem solving. Highly organised and adaptable, you will thrive in a dynamic healthcare environment, maintain a strong patient-centred focus, and show a genuine commitment to continuous professional development and service improvement.

Key Skills, Experience and Capabilities:

• Proven experience performing a broad range of clerical and administrative functions in a healthcare or similar setting
• High-level computer skills, including Microsoft Office and electronic patient management systems (e.g.iPM/EMR)
• Strong written, verbal, and interpersonal communication skills with a collaborative, team-focused approach
• Excellent organisational, time management, and priority-setting skills in a fast-paced environment
• Demonstrated adaptability, resilience, and initiative when responding to changing priorities and challenges
• Strong patient and client focus, with a commitment to delivering respectful,timely, and person-centred care

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive,supportiveand future-focused, underpinned by clear values and a commitment to continuous improvement.

Ourteamsplay a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity,transparencyand excellence.

You’llbe encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We areFullHearted, OpenMindedandAllIn,enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.