Administrative Support

Mercy Hospitals Victoria; Melbourne; On-site; AUD 40,000 - 57,000; Full time

Job summary

Mercy Health in Heidelberg, Australia, is seeking an administrative professional to coordinate interpreting services across Mercy Hospital for Women. The role requires strong interpersonal and written communication skills, attention to detail, and experience in healthcare administration and interpreting services.

You will liaise with interpreters and agencies, record service data and prepare invoices, support the interpreter booking system, and assist with risk feedback processes with the Deputy

Qualifications

• Strong interpersonal and written communication skills.
• Attention to detail and administrative experience.
• Problem solving ability and the capacity to remain calm and professional while managing competing demands.
• Computer skills and experience in healthcare and/or interpreting services will be highly regarded.

Responsibilities

• Deliver efficient, high-quality, cost-effective service by coordinating interpreting requests across the hospital.
• A collaborative and supportive team player who contributes positively to the team and is willing to assist colleagues during busy periods.
• To liaise with interpreters, interpreting agencies, hospital staff and consumers with limited English proficiency.
• To record data on service provision and prepare invoices and reports.
• Provide continuous support for the management and operation of the interpreter booking system.
• To investigate and follow up internal Feedback raised through Riskman regarding Interpreter Services in conjunction with the Deputy Manager and Manager, Multicultural Services.

Skills

Interpersonal communication

Written communication

Attention to detail

Administrative experience

Problem solving

Calm under pressure

Computer skills

Tools

Healthcare software

Job description

Employment Type: Permanent full time + Monthly ADO
Hours: 76 Hours a fortnight - 8 Hours daily
Salary: (Grade 1 Level-5 - $35.36 Hour + 12% Superannuation).
Location: Mercy Hospital for Women, Heidelberg

Where there's life, there's Mercy.

Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that's gone before, to grow your impact and gain experience that's hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

We are looking for someone with strong interpersonal and written communication skills, excellent attention to detail, demonstrated administrative experience, sound problem‑solving ability and the capacity to remain calm and professional while managing competing demands. Strong computer skills and experience in healthcare and/or interpreting services will be highly regarded.

What you'll bring

You're resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient‑centred care.

To thrive in this role, you will have skills, experience and a can do attitude:

• To deliver efficient, high-quality, cost-effective service by coordinating interpreting requests across the hospital.
• A collaborative and supportive team player who contributes positively to the team and is willing to assist colleagues during busy periods.
• To liaise with interpreters, interpreting agencies, hospital staff and consumers with limited English proficiency.
• To record data on service provision and prepare invoices and reports.
• Provide continuous support for the management and operation of the interpreter booking system.
• To investigate and follow up internal Feedback raised through Riskman regarding Interpreter Services in conjunction with the Deputy Manager and Manager, Multicultural Services.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check.
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.