Administrative Officer - Outpatients Department

Mercy Hospitals Victoria Ltd; Melbourne; Presencial; AUD 35.000 - 50.000; A tiempo parcial

Descripción de la vacante

Mercy Hospital for Women Heidelberg is seeking an Administrative Officer to support the Outpatients/Patient Services Team. You will provide friendly frontline customer service, handle bookings and communications, and assist with administrative tasks to ensure smooth patient flow.

The role requires compassionate, reliable and detail‑oriented individuals skilled in MS Office, SharePoint, and patient information systems. A Police Check and Working with Children Check are required.

Formación

• Compassionate and customer‑focused administrative support.
• Able to manage time effectively and adapt to changing priorities.
• Experience with patient/admin systems and vaccination/compliance basics is a plus.

Responsabilidades

• Meet and greet patients.
• ,
• Book patient appointments.
• Process emails and messages.
• Answer phone enquiries and route appropriately.
• Perform other duties within Patient Services as required.

Conocimientos

Compassionate

Resilient

Adaptable

Strong communication

Customer service orientation

Time management

Herramientas

MS Office

SharePoint

iPM

EHS

CPF

Descripción del empleo

Employment Type: Permanent Part Time Hours: 22.80 hours per fortnight Shifts: Week 1 - Monday, Desk 2 0924 - 1730 (7.60 hour shift) Week 2 - Monday, Desk 2 0924 - 1730 and Friday, Desk 2 0815 - 1621 (7.60 hour shifts) Classification: HS1 $30.75 per hour Location: Mercy Hospital for Women Heidelberg Contact: The Leadership team on [e-mail]

Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. Join us at Mercy Hospital for Women, and help us deliver even greater outcomes for our patients, families, communities, and you. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Patient Services Department is a dynamic, friendly team of over one hundred staff who provide administrative support to the clinical areas across the hospital. There are often many opportunities to grow and develop your career. The Administrative Officer plays an integral role in the functioning of MHW through the provision of exceptional customer service and administrative support. You will undertake various tasks in relation to the Outpatients Department including but not limited to:

• Meeting and greeting patients
• Patient bookings
• Actioning emails
• Answering phone calls and enquiries
• Other duties within the Patient Services Department as requested by the Patient Services Leadership Team and the Outpatient Clinical Team.

What you’ll bring

• You will be compassionate, resilient, enthusiastic, motivated, adaptable and have a positive, can-do approach.
• You will be committed to delivering an exceptional patient experience whilst displaying the Mercy values.
• Preferred experience with patient administrative systems, iPM, EHS and CPF.
• Knowledge of MS Office, SharePoint and the ability to learn new applications within the required KPI guidelines adhering to Victorian Department of Health.
• General knowledge of medical terminology desirable.
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• Exceptional attention to detail is essential.
• A compassionate, flexible and positive approach to effective patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or in the process of obtaining

• A current Police Check and Working with Children Check.
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career.

If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us! Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds. Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services.

We look forward to welcoming you to your journey with Mercy Health.