Administrative & Customer Services Officer – Apprentice Central

Holmesglen Institute; City of Melbourne; On-site; AUD 64,000 - 69,000; Full time

Job summary

Holmesglen Institute in Melbourne is seeking an Administrative & Customer Services Officer to provide front‑line support to Apprentice Central and maintain essential records. This role focuses on delivering high‑quality administration and client service to apprentices, trainees and employers across the Chadstone Campus and beyond.

Ideal candidates will hold a Diploma of Business Administration or similar, demonstrate strong organisational and communication skills, and be proficient with

Qualifications

• Experience providing high‑level administrative and customer service support.
• Strong organisational and time management skills with attention to detail.
• Excellent written and verbal communication; ability to build relationships with stakeholders.
• Proficiency using Microsoft Office, databases and administrative systems with data/reporting capabilities.

Responsibilities

• Provide high‑quality administrative and reception support to Apprentice Central.
• Be a key point of contact, delivering friendly, accurate and timely customer service.
• Support apprentices and students with information and advice about programs and services.
• Maintain accurate records and use student management systems to support administration.
• Provide confidential administrative support while ensuring policy compliance.

Skills

Administrative support

Customer service

Organisational skills

Communication skills

Education

Diploma of Business Administration

Tools

Microsoft Office

Student records system

Job description

Holmesglen Institute in Melbourne is seeking an Administrative & Customer Services Officer to provide front‑line support to Apprentice Central and maintain essential records. This role focuses on delivering high‑quality administration and client service to apprentices, trainees and employers across the Chadstone Campus and beyond.

Ideal candidates will hold a Diploma of Business Administration or similar, demonstrate strong organisational and communication skills, and be proficient with