Admin & Customer Services Specialist – Apprentice Central

Holmesglen; City of Melbourne; On-site; AUD 64,000 - 69,000; Full time

Benefits offered by this job

Wellbeing initiatives

Employee Assistance Program

Paid parental leave

Flexible work arrangements

Job summary

Holmesglen Institute is seeking an Administrative and Customer Services Officer for Apprentice Central at the Chadstone Campus. The role focuses on delivering high‑quality administration and exceptional customer service to apprentices, trainees and employers, while ensuring compliance and accurate record keeping.

Ideal candidates will hold a Diploma of Business Administration or similar, with proven experience in busy environments, strong organisational skills and proficiency in Microsoft Office

Qualifications

• Demonstrated experience providing high-level administrative and customer service support in a busy environment.
• Strong written and verbal communication skills with the ability to build positive relationships with a range of stakeholders.
• Confidence using Microsoft Office, databases and administrative systems.

Responsibilities

• Provide high-quality administrative and reception support to Apprentice Central.
• Be a key point of contact, providing friendly, accurate and timely customer service.
• Support apprentices and students with information and advice about programs and services.
• Maintain accurate records and use student management systems to support apprenticeship administration.
• Provide confidential administrative support to the team while ensuring compliance with policies and procedures.

Skills

Administrative support

Customer service

Stakeholder communication

Education

Diploma of Business Administration

Tools

Microsoft Office

Databases

Job description

Holmesglen Institute is seeking an Administrative and Customer Services Officer for Apprentice Central at the Chadstone Campus. The role focuses on delivering high‑quality administration and exceptional customer service to apprentices, trainees and employers, while ensuring compliance and accurate record keeping.

Ideal candidates will hold a Diploma of Business Administration or similar, with proven experience in busy environments, strong organisational skills and proficiency in Microsoft Office