Global Admissions & Student Experience Officer

Uniglobaltechnologies; City of Melbourne; On-site; AUD 64,000 - 69,000; Full time

Job summary

Holmesglen Institute in Victoria is seeking a Customer Service Officer - Admissions to support international student recruitment and admissions activities. You will assist prospective students from enquiry to enrolment, provide accurate admissions information, and maintain compliant records.

The role offers broad exposure to international admissions, student engagement and stakeholder coordination within a leading Australian education provider.

Qualifications

• Essential completion of Year 12, Certificate III or IV qualification (or equivalent).
• Current valid driver’s licence.
• Experience providing customer service, administration or stakeholder support in a fast-paced environment.

Responsibilities

• Support prospective international students throughout their study journey, from enquiry through to application, offer and enrolment.
• Provide high-quality customer service to students, parents, education agents and stakeholders across multiple communication channels.
• Promote Holmesglen's CRICOS-registered courses and provide accurate information regarding study options and admissions requirements.
• Process applications, enrolments, course transfers, withdrawals, refunds and CoE administration.
• Maintain accurate records, financial transactions, databases and reporting information.
• Collaborate with colleagues across Holmesglen to support international student success.

Skills

Customer service

Administration

Stakeholder support

Cross-cultural communication

Education

Year 12 completion

Certificate III/IV or equivalent experience

Job description

Holmesglen Institute in Victoria is seeking a Customer Service Officer - Admissions to support international student recruitment and admissions activities. You will assist prospective students from enquiry to enrolment, provide accurate admissions information, and maintain compliant records.

The role offers broad exposure to international admissions, student engagement and stakeholder coordination within a leading Australian education provider.